Officers of Ward 12’s People’s Committee in HCM City’s District 3 guide people on how to register for an online public service account. — Photo www.sggp.org.vn

HCM CITY — Thanks to adapting to digital transformation trends, residents in HCM City are increasingly enjoying technological conveniences in many aspects of life.

Nguyễn Văn Tuấn, 52, a rental house owner in District 3, told Sài Gòn Giải Phóng (Liberated Sài Gòn) newspaper that he went to the police headquarters of Ward 12 to submit an application for temporary residence registration for a tenant.

After receiving his application, the ward officer guided him about the registration of a national public service account to submit online documents for the next time.

“I now can sit at home and do it. The online service is both convenient and time-saving,” he said.

When high tide in the city exceeded the warning level, Nguyễn Hoàng Bạch Phụng, who works in District 1, often opens the UDI Maps application to get updates on the flood situation of the way back to her home on Phạm Hữu Lầu Street in Nhà Bè District.

“Besides providing updates on the current status the flooding, the application also helps users find a way to avoid flooded locations and even sends information and images about the flooded areas to warn people,” she said.

Before buying a house in Thủ Đức city’s Phú Hữu Ward, Lê Minh Nhựt had searched for information on housing planning at the website ttqh-thuduc.tphcm.gov.vn.

Being experienced in carrying out legal procedures related to real estate, he said: “The information on the website is quite reliable.”

In addition, people can look up information about the status of the application and they can be notified by text message about the amount to be paid, can pay online and receive the results by email or post on the website, he added.

Phạm Thị Hồng Loan, a resident living in an apartment building in Trung Sơn Residential Area in Bình Chánh District, said she will immediately send a message to Switchboard 1022 when her neighbours sing karaoke in the evening loudly.

“About an hour later, the authorised force came to remind the neighbour to turn down the loudspeaker not to disturb others,” she said.

City residents can report many issues, such as illegal construction causing environmental pollution, on five channels of the portal 1022, including call centre 1022, mobile app "Call Center 1022", portal https://1022.tphcm.gov.vn, email: 1022@tphcm.gov. vn, and the social network fanpage: https://www.facebook.com/1022.tphcm.gov.vn.

They can also report information to the district's online application. Most issues through these applications will be processed within about two hours of receiving them.

The Data Centre and Smart Operation in HCM City’s District 3. — Photo www.sggp.org.vn

Trần Hữu Tài, chairman of the People's Committee of Ward 12 in District 3, said since the beginning of September last year, the ward has set up five groups to carry out digital transformation at the headquarters of the ward’s People's Committee, the police station and the neighbourhoods.

Police officers instructed group guides who will support residents to register for their accounts in the National Public Service portal and online administrative procedures.

The teams also help business households to use non-cash payment applications, and the Etax Mobile application to look up online taxpayer information, electronic tax transactions, and online tax payments.

Phạm Thị Thúy Hằng, vice chairwoman of District 3’s People's Committee, said before people had to spend four to six days receiving a business registration certificate after they submitted a full application.

“Thanks to the application of technology, time has shortened,” she said. The district can now return the results to people in just four working hours.

Additionally, the issuance of a tax code is done right after the business registration certificate is issued, so people can save an extra step of registering for a tax code.

For people who want to do birth, marriage, and death registrations, civil servants can look up the information on the system. If the information is legal and full, they will issue a certificate immediately, not letting people wait from one to three days as before.

District 10’s People's Committee chairwoman Nguyễn Thị Thu Hường said last year the district handled all of nearly 123,000 administrative records on time thanks to the application of technology.

The rate of applying for public services online is nearly 98 percent. More than 97 percent of people and businesses are satisfied with public online services.

Trần Hoàng Quân, director of the city’s Department of Construction, said the department will continue to use the SXD711 mobile App to complete work in the coming time.

Meanwhile, the city’s Department of Natural Resources and Environment is carrying out the programme "Digital transformation of natural resources and environment in the city" and the project "Building HCM City to become a smart city with natural resources – environment."

The department will also promote non-cash payments in the collection of fees and taxes with the aim of shortening the time for administrative procedures, creating favorable conditions for enterprises to pay taxes. — VNS