Viet Nam News
HCM CITY— The HCM City People’s Committee has instructed agencies to continue to use information technology to improve public services online.
During an online meeting held on Tuesday to review administrative reform, Trần Vĩnh Tuyến, the committee’s vice chairman, said the city was building e-government and applying many IT solutions in management and administration.
Each year, the city has around 14 million administrative tasks to fulfill, Tuyến said, adding that more online services should be offered.
To improve accountability and transparency, he instructed local agencies to reform administrative procedures and offer more of them online.
He also noted that local agencies had also not offered apologies to people and enterprises when administrative tasks were delayed.
More than 99 per cent of administrative files in the first nine months of the year were resolved, but 20,424 dossiers were delayed in districts’ state offices, and 490 in communes and wards.
Huỳnh Công Hùng, deputy director of the Department of Home Affairs, said the city was also continuing to improve the one-door policy.
Dossiers are being received and sent back to people and enterprises via post office services, Hùng said, adding that the city was collecting people’s opinions about administrative procedures.
Nguyễn Huỳnh Trang, deputy head of the municipal Department of Industry and Trade, said that to meet public demand the city was replacing a traditional approach for service-based administration.
A representative of the People’s Committee in Nhà Bè District’s Phước Kiển Commune said that it was offering online level 3 public administrative services that allow people and enterprises to fill out forms online.
The commune People’s Committee now has three computers and wifi to deal with the tasks.
Đặng Nguyễn Thanh Minh, chairman of Thủ Đức District’s People’s Committee, said the city’s Board for Administrative Reform should provide detailed guidance to committees in districts, communes and wards on how best to carry out level 3 and 4 online administrative services. —VNS