An officer of Quảng Ninh Provincial Public Administration Service Centre instructs a citizen to assess public service satisfaction by scanning a QR code. — Photo quangninh.gov.vn

QUẢNG NINH — The northern Quảng Ninh Province is looking to develop digital human resources and citizenship through employees and residents proficiently using online platforms.

As human resources are considered a decisive factor during the digital transformation, Quảng Ninh Province has paid special attention to training a high-tech workforce.

According to information technology experts, digital skill training and human resource development are key factors in building a core team of digital transformation specialists.

Human resource training during digital transformation is not only teaching the workforce to master technology skills but also helping them to change their mindset and understand human values in every step of digital transformation. That is important to both staff and managers.

Quảng Ninh is one of the leading localities in digital transformation and building e-government. However, to meet the requirements of the new era, the province needs lots of work.

Digital transformation of the province still needs to improve, including in the digital economy, unsynchronised technology and communication infrastructure.

The province is in shortage of high-quality information technology human resources. The digital skills of civil servants, public employees and businesses are limited.

According to the provincial People's Committee, only 2.17 per cent of commune-level officials have IT skills, which is modest compared to the massive amount of work during the digital transformation process.

The province aims to have 100 per cent of civil servants and public employees working at State administrative agencies use e-government apps by 2025 proficiently.

By 2025, more than 60 per cent of the Quảng Ninh population is expected to have online payment accounts and effectively use smart urban services. All residents will have identification codes.

Looking to further future, by 2030, 100 per cent of the district and commune-level officials are expected to be able to handle work on digital platforms. In addition, more than 90 per cent of the population will own online payment accounts and use digital services.

To realise these targets, local authorities have prepared general plans for IT skill training for officials and residents, expecting to attract high-tech human resources.

The province has organised short-term digital transformation management courses for IT managers working at State agencies and other basic IT courses for public and private agency employees.

About 1,460 digital technology teams have been set up in local communities and 11 others in business communities, attracting 11,255 members in all communes and towns.

IT staff of agencies, collectives and businesses have been equipped with knowledge and skills to use QR codes to track goods' origins and conduct online payments without cash.

Digital technology teams at communities and businesses have been asked to work with police to encourage people to use online public services and apply for chip-based ID cards.

Residents are encouraged to install the e-ID app VNEID as well.

Local authorities plan to hold more training sessions on digital transformation to improve digital management skills for managing officials from the commune to provincial levels.

It is expected that digital transformation will be spread among households and become the behaviours and habits of every citizen.

Residents are expected to proficiently use apps and other digital platforms to interact with local administration, engage in the digital economy and society, and become digital citizens.

State agencies will act as a bridge between local universities, colleges, training institutions and enterprises to develop human resource training programmes meeting enterprises' practical requirements and orders.

They will organise short-term internship programmes to offer more career opportunities for students.

Digital STEAM (Science, Technology, Engineering, the Arts and Mathematics) education will become part of the primary, secondary and high school curriculum.

Intensive training in highly applicable technologies will be promoted at Hạ Long University.

The province also plans to build a digital platform connecting training institutions with businesses to promote learning from practical work.

Employees in key economic sectors, important urban areas, economic zones and industrial parks will receive digital skill training to meet the demand of the labour market. — VNS