• 99 percent of organisations believed that RPA has improved overall business operations, including cost and time savings (88 percent) and increased accuracy and quality of output (76 percent).
• Organisations ranked top considerations when drawing RPA budgets to implementation costs (77 percent) as the most important factor, followed by maintenance costs (70 percent) and ancillary costs (67 percent)
• Of the organisations that are not currently using RPA solutions and technologies (22 percent), 8 percent are planning to implement such technologies within the next six months, and 4 percent are planning to do so within the next year
• Almost nine in 10 (89 percent) organisations said that the future growth of RPA is promising

• 96 percent of organisations felt that RPA has improved overall business operations, with significant benefits in cost and time savings (69 percent) as well as increased accuracy and quality of output (69 percent).
• In terms of factors that organisations consider when drawing up an RPA budget, most organisations ranked implementation costs (65 percent) as the most important factor, followed by ancillary costs (60 percent) and maintenance costs (59 percent)
• 52 percent of organisations are not currently using RPA solutions and technologies; 31 percent are planning to implement such technologies within the next six months, and 8 percent are planning to do so within the next year
• 85 percent of organisations said that the future growth of RPA is promising

• 95 percent of organisations felt that RPA has improved overall business operationscost and time savings (83 percent) as the most significant benefit associated with RPA adoption, and RPA as a catalyst for driving digital transformation (76 percent)
• In terms of factors that organisations consider when drawing up an RPA budget, most organisations ranked implementation costs (75 percent) as the most important factor, followed by maintenance costs (62 percent) and ancillary costs (44 percent)
• Of the organisations that are not currently using RPA solutions and technologies (50 percent), 27 percent are planning to implement such technologies within the next six months, and 11 percent are planning to do so within the next year
• More than nine in 10 (93 percent) organisations said that the future growth of RPA is promising

• Among the five markets, Singapore holds the highest percentage of financial institutions (19 percent) that do not use any of the five disruptive technologies (artificial intelligence, business process management, machine learning, deep learning and predictive analytics)
• Almost eight in 10 (79 percent) organisations felt that RPA has improved overall business operations, with a reduction in manpower or burden of administrative personnel (68 percent) as the most significant benefit, and RPA as a catalyst for driving digital transformation (68 percent)
• In terms of factors that organisations consider when drawing up an RPA budget, most organisations ranked maintenance costs (88 percent) as the most important factor, followed by implementation costs (59 percent) and ancillary costs (59 percent)
• Of the organisations that implemented RPA solutions and technologies during the pandemic, most ranked the increased cost and time savings (75 percent) as well as the reduction in manpower or burden of administrative personnel (75 percent) as the most important factors
• 71 percent of organisations said that the future growth of RPA is promising

• 93 percent of organisations felt that RPA has improved overall business operations, with increasing efficiencies and speed within the organisation as the most main driver of RPA adoption (86 percent), followed by allowing workers to concentrate on higher value tasks (70 percent) and reducing errors (68 percent)
• In terms of factors that organisations consider when drawing up an RPA budget, most organisations ranked implementation costs (69 percent) as the most important factor, followed by maintenance costs (62 percent), ancillary costs (49 percent) and business process value (49 percent)
• Within the next two to three years, 41 percent of organisations expect to invest approximately up to 50 percent of their total automation budget in RPA, and 36 percent organisations expect to invest approximately up to 75 percent of their total automation budget in RPA
• Of the 56 percent of organisations that are not currently using RPA solutions and technologies, 13 percent are planning to implement such technologies within the next six months, and 16 percent are planning to do so within the next year
• More than eight in 10 (84 percent) organisations said that the future growth of RPA is promising

About the report:

The research was commissioned by Blue Prism. Respondents include 802 global business leaders in Australia (200), Hong Kong (201), India (201), Malaysia (100) and Singapore (100). All respondents have worked in financial services for 10 years or more and are in companies with more than 10 employees. All interviews were conducted online from September to October 2021.
Notes to editors:
Blue Prism is a global leader in enterprise robotic process automation (RPA) and intelligent automation, transforming the way work is done. We have over 2,000 customers in over 170 countries and 70 industry verticals, 30 percent in the Forbes Global 2,000, creating value with new ways of working by unlocking efficiencies and returning millions of hours of work back into their businesses. Our enterprise digital robots offer high-scale automation that is secure, smart, accessible to all, enabling centrally managed human and digital workforces of the future and freeing up humans to re-imagine work. To learn more visit

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