Wednesday, July 24 2019

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E-wallets’ latest converts: HCM City street vendors

Update: June, 25/2019 - 08:02
A juice stall on District 1's Nguyễn Văn Chiêm Street has QR codes for Momo and GrabPay e-wallet services. - VNS Photo Việt Dũng

HCM CITY — From morning to early afternoon Nguyễn Văn Chiêm in HCM City’s District 1 is bustling with food vendors selling breakfast and lunch and customers coming to eat.

It is somewhat startling to see some of the vendors accepting payment by scanning QR codes using e-wallets since it is still a relatively new trend among street vendors in the city.

Nguyễn Thị Mai Hương, owner of a juice stall on the food street, told Việt Nam News that she had been accepting e-wallet payments since around Tết in early February, including Momo and GrabPay by Moca.

Though not many customers used them normally, some five or six people a day would pay using e-wallets during promotions from GrabPay, she said.

"It is convenient, it does not take a lot of time, I don't have to return any change and customers don't need to bring cash. It's just that there isn't really a lot of people using it right now."

Đỗ Quốc Vĩnh, owner of a smoothie stall on the street, also said a lot more people use e-wallets during promotional periods.

Nhân Dân (The People) newspaper quoted a drink vendor in District 5 as saying that ever since he accepted e-wallet payments, he does not have to worry about torn or fake notes.

According to the State Bank, there are around 30,000 QR code points set up for e-wallet payments as of the end of 2018, and the number of transactions made through e-wallets in the third quarter of 2018 was 21 per cent up year-on-year.

There are around two dozen e-wallet services and 4.2 million accounts.

E-wallet services charge business owners 1-2 per cent fees and frequently offer customers discounts to encourage spending.

A vendor selling corn and sticky rice in District 3 accepts Momo QR code payment. — VNS Photo Việt Dũng

Many convenience stores and other consumer businesses have begun to accept e-wallets, and so it could be said it was only a matter of time before street vendors climbed on the bandwagon.

But some vendors also complain e-wallets are inconvenient.

Nguyễn Văn Dừ, who runs a corn and sticky rice stall in District 3, signed up with Momo, but told Việt Nam News that e-wallets were slower than cash, especially since he had to spend extra time verifying the transaction.

A vendor in District 1 has few customers making e-wallet payments, yet she has to have an internet banking account and an internet connection, which she sometimes lacks.

The QR code to be scanned faces away from her at the stall and so sometimes she cannot verify the amount she receives.

According to Ðoàn Ðình Hùng, a banking and finance expert, over 70 per cent of the country’s population use smartphones, which provides a good opportunity to switch to newer payment methods.

Nguyễn Hoàng Minh, permanent deputy director of the State Bank of Việt Nam’s HCM City office, said to increase the use of non-cash payment methods, they should be developed for public services and people’s awareness should be increased. — VNS

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