Auckland Transport Selects Infor for Standards Compliance and Asset Optimisation to Deliver A Better Customer Experience

August 27, 2019 - 04:01
Auckland Transport Selects Infor for Standards Compliance and Asset Optimisation to Deliver A Better Customer Experience

New Zealand's regional transportation authority centralizes assets in the cloud on Infor CloudSuite EAM

 

AUCKLAND, NEW ZEALAND - Media OutReach- Aug 27, 2019 - Infor , a global leader in business cloud software specializedby industry, today announced that Auckland Transport (AT), New Zealand'slargest regional people mover on land, by rail and over waters, has chosento partner with Infor to standardise and manage its assets on Infor CloudSuite EAM .  The multi-year software-as-a-service (SaaS)project will help optimise AT's multi-billion-dollar assets across theorganisation to attain better decision-making and ultimately boost customersatisfaction.



Executives at the Auckland Transport-Infor signing ceremony
Front row (L-R)

1. Shane Ellison, Chief Executive, Auckland Transport
2. Helen Masters, Senior Vice President & General Manager, Infor Asia Pacific

Back row (L-R)

3. Chris Creighton, Group Manager, Business Technology Solutions, Auckland Transport
4. Brett Elston, EAM Business Owner, Auckland Transport
5. Roger Jones, Executive General Manager Technology, Auckland Transport
6. Jarrod Kinchington, Director, Public Sector, Infor Australia & New Zealand
7. John Smith, Account Director, Public Sector, Infor New Zealand


A key driver for this project isthe need for a comprehensive solution that enables AT to manage the completelifecycle of assets, including asset information.  At the heart of theimplementation is $19 billion worth of assets managed by AT across the AucklandRegion.  The Infor CloudSuite EAMsolution will provide AT with a modern asset information system to supportcollaboration and an evidence-based culture of decision-making across all assetclasses and asset lifecycle phases to align with the ISO 55000 principles ofthe International Organization for Standardization being adopted by AucklandTransport. 

 

Going forward, the ability to use buildinginformation modelling (BIM) supported tools and technologies and other spatialattributes is also important to AT to enrich the user experience.  For thecitizens of Auckland, the new solution will replace numerous current siloedsystems and spreadsheets, providing improved service delivery by AT and bettervalue for money and life from its assets. 


"Auckland Transport is pleased topartner with Infor, which emerged the winner in a very comprehensive tenderselection process," said Shane Ellison, chief executive officer, AucklandTransport. "We chose Infor for its deep industry expertise, innovativeculture and strong track record in asset-intensive implementations,particularly in the transportation sector with reference names such as the MTAsof New York and San Francisco.  The ultimate winner will be Aucklandcitizens, who will enjoy increased customer service levels when the solution isrolled out."

 

"Infor andAuckland Transport share the same goals," said Helen Masters, senior vicepresident and general manager, Infor Asia Pacific and Japan. "We putcustomer-centricity first, and take pride in delivering a betterexperience.  We are committed to partnering with AT to help enable theorganisation to better respond to the challenges of arapidly-growing city -- by combining modern asset management practice withdigital technology to improve both network performance and the customerexperience."


About Auckland Transport

Auckland Transport is responsible for all of Auckland Region's transportservices (excluding state highways), from roads and footpaths, to cycling,parking and public transport.  Auckland Transport's day-to-day activitieskeep Auckland's transport systems moving, including planning and funding ofpublic transport, promoting alternative ways to get around and operating thelocal roading network.


About Infor

Infor is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more, please visit www.infor.com.

Infor customers include:

  • The top 20 aerospace companies
  • 9 of the top 10 high tech companies
  • 14 of the 25 largest U.S. healthcare delivery networks
  • 19 of the 20 largest U.S. cities
  • 18 of the top 20 automotive suppliers
  • 14 of the top 20 industrial distributors
  • 13 of the top 20 global retailers
  • 4 of the top 5 brewers
  • 17 of the top 20 global banks
  • 9 of the 10 largest global hotel brands
  • 7 of the top 10 global luxury brands

E-paper