Customer Service and Satisfaction
was Key to Selection Choice
- Media OutReach -
August 7, 2018 - Infor, a leading
provider of industry-specific cloud applications, today announced that Alila
Hotels and Resorts has deployed Infor Hospitality Management System (HMS) and
Infor Revenue Management Solution (RMS) for its hotel operations in Kuala Lumpur to increase
business agility and further enhance efficiencies.
Alila Hotels and Resorts launched in Indonesia 15 years ago. Today it is
the luxury brand under Two Roads Hospitality and manages hotels and resorts in
India, Asia Pacific and Oman. In streamlining and automating its processes and
enabling seamless data flow across the brand's various properties, Alila Hotels
and Resorts looks to transform its business with plans to deploy these
solutions at its other properties.
Infor HMS is a hotel property management system that exists as a fully-integrated
service hub. The addition of this product marks the second Infor solution to be
implemented by Alila Hotels and Resorts; the company currently utilizes Infor
RMS for revenue optimization and yield management.
"As we continue to grow as a
business, it is paramount that our systems keep pace and integrate seamlessly
together. For this, we wanted to roll out a true cloud-ready application that
has a proven cloud delivery record in Asia Pacific, and can scale and offer
flexibility in integration," said Ajay
Gamre, Head of IT, Alila Hotels and Resorts.
"We are confident that Infor HMS will help us provide an excellent guest
experience and improve our overall operations by shifting to the cloud and
seamlessly integrating with the systems we already have in place. Due to our
long and trusted relationship with the Infor team and their excellent customer
service, we were keen to partner with them once again."
Infor Hospitality Management Solution (HMS) is designed specifically to
meet the needs of hotel companies. The solution combines enterprise power and
streamlined workflow in a multi-property environment, providing the proven
technology to support long-term growth.
"Diversifying systems and
information across different centers is a challenge for any organization.
Businesses in the hospitality sector need to be as nimble as possible, and a
solid technology infrastructure is crucial as they are faced with constant
change," said Eric Wong, Vice President, Hospitality, Infor Asia
Pacific. "The most recent release of
Infor HMS was developed with more enhanced industry-specific features for our
customers, including centralized guest profile management, advanced room
planning and reporting, and the option to move core business operations to the
cloud. Our team is looking forward to continuing our long-term relationship
with Alila Hotels and Resorts as they leverage the full potential of Infor HMS
and Infor RMS to generate future business growth."
Infor builds business software for specific industries in the cloud. With
16,500 employees and over 90,000 customers in over 170 countries, Infor
software is designed for progress. To
learn more, please visit www.infor.com.
The hallmark of
Alila is the combination of innovative design and luxury in unique locations,
set apart by an unprecedented level of private space, crafted artisanship,
personalised hospitality, and bespoke journeys. Alila means "Surprise" in
Sanskrit, which suitably describes the refreshing character of our properties
and impressions of our guests when they stay with us. In support of sustainable
tourism, Alila hotels adopt EarthCheck operating standards, integrating the
natural, physical and cultural elements of their environments. To stay at any
of Alila's hotels & resorts is to embark on a destination experience -- be
it in recreating the flavours of the local cuisine, enhancing your well-being
through ancient healing arts or the thrill of adventure sports, you will re-discover
the luxury of living at Alila. For more information visit www.alilahotels.com, follow
us on Instagram @AlilaHotels or like us
About Two Roads Hospitality
Two Roads Hospitality is
an international lifestyle company encompassing an unrivalled
collection of distinctive properties, passionate people, and remarkable
experiences around the globe. The company is named for the newly-merged
Commune and Destination Hotels, bringing together over 40 years of combined
expertise exclusively dedicated to the boutique and lifestyle space.
Comprised of Joie de Vivre Hotels, Thompson Hotels, Destination
Hotels, tommie and Alila Hotels & Resorts, the company is the
leading operator of independent and lifestyle hotels with almost
100 properties in eight countries and growing, also
boasting an extensive roster of award-winning restaurants and
bars, stunning vacation residences, world-class golf courses, and
indigenous spa and wellness offerings. For more information on Two
Roads Hospitality, visit www.tworoadshotels.com, follow
us on Twitter @TwoRoadsHotels, or like us on Facebook.