Over the years, the development of science and technology has helped the banking industry provide modern and convenient services to customers. On the other hand, banks also have to face risks of technology security and information security. Attacks like password theft and online fraud have made customers worried and confused when conducting transactions.

Identifying the above challenges and risks, Southeast Asia Commercial Joint Stock Bank (SeABank) has found prevention solutions and applied modern technology and has become a trustworthy bank for customers with enhanced security and confidentiality solutions in digital banking, ensuring all customer transactions can be done quickly, smoothly, accurately and without any risk.

In 2019, SeABank invested and consolidated the information technology system to meet international standards for security and safety. SeABank successfully gained and maintained ISO 27001:2013 certification and the PCI-DSS security standard for card transactions, applied digital signatures in electronic document exchange and proceeded to provide strong authentication solutions like using digital signatures, OTP tokens and authentication on two channels.

Notably, SeABank is the first bank in Viet Nam to upgrade the core banking T24 Temenos management software to version R18 - the most modern version in the world with several important features. This helps enhance the transaction management and risk control, improving the productivity, speed and stability of the system, making it easy to develop new features, providing customers satisfaction when using the products and services of SeABank.

SeABank's products and services bring customers satisfaction.

Le Thu Thuy - General Director of SeABank said: “The finance and banking industry is always the target of technology crime with 90 per cent of the specificity of applying information technology systems to business activities. In particular, the 4.0 industrial revolution opens up opportunities for banks to exploit the retail market but also creates a huge challenge in terms of security.

"As one of the pioneers in the digital wave, SeABank is proactive in handling data protection and cybersecurity risk management such as new generation firewalls, malware prevention software, intrusion detection systems, as well as the enactment of internal regulations and processes to control operations of information technology. In addition to investing and enhancing security for the banking systems, SeABank also continuously guides and raises users' awareness when using online services.

"In the context that security and safety are a decisive factor for the competitiveness of credit institutions, SeABank has always been constantly improving and upgrading modern digital banking services with high security to build trust and increase utility for customers. This will be SeABank's key direction to take advantage of the opportunities from the 4.0 industrial revolution."

SeABank's efforts have brought positive results, reflected in the great growth in payment activities thanks to the diversity of products and services. The enhanced quality of payment services thanks to optimisation in the use of payment channels and the application of new technologies that increase the rate of automation in transaction processing.

SeABank launches SeAMobile e-banking application to help customers make many online payment services.

In 2019, the number of transactions via SeABank's online payment channel reached 10.3 million transactions, an increase of 191 per cent compared to 2018 and accounting for 89 per cent of money transfers. With the strategy of digital convergence, SeABank continuously researches and develops systems, transforms technology, enhances service with the desire to become the leading favourite bank in service quality and in the top three for electronic transaction activities.

The modern information technology system has helped SeABank develop many preeminent products and services without encountering information security risks. In 2019, SeABank launched a new version of SeAMobile e-banking application that enables customers to have a variety of online payment services. In addition, SeABank has connected with intermediaries providing bill payment services such as VNPAY, Samsung Pay and e-wallet VNPT Pay, increasing the total number of websites accepting card payments issued by SeABank to more than 2,000 units.

With convenient, modern security services, SeABank has become a trustworthy bank for more than 1.3 million customers. In the coming time, SeABank will increase services, expand co-operation with e-payment partners and upgrade digital banking services to develop and expand the payment ecosystem and create the premise of promoting non-cash payments in the Vietnamese market.