In an increasingly fast-paced world, we face greater challenges to both our physical health and our mental well-being. Therefore, treating the symptoms of disease is no longer enough. Patients need a holistic approach in which medical professionals treat the physical, social, and psychological causes of illness to enable them to live longer, happier, and healthier lives.

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This is the spirit and inspiration behind Prima. Commenting at the official launch, Dr. Dilshaad Ali Bin Abas Ali, Group CEO of Hoan My Medical Group, said:

“The World Health Organization (WHO) defines health as complete physical, mental, and social well-being, and not merely the absence of disease or infirmity. From this holistic vision, through our new brand Prima, we aim to provide the best and most comprehensive care for patients. In doing so, we will raise awareness and shape the culture of premium healthcare in Vietnam. Prima Medical Center will bring a holistic approach that addresses the physical, emotional, and psychological needs of patients, ensuring that they feel heard and understood in a caring and compassionate environment.”

Prima’s guiding principle – “For Your Complete Well-being” – is delivered through three critical pathways: personalized care, a holistic approach, and a compassionate environment.

Personalized care

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Evidence from around the world shows that patients should be at the heart of healthcare. The body's natural healing capacity and holistic human medicine should be considered, including mental, emotional, spiritual, and social factors. In this spirit, the doctor-patient relationship should be a true partnership, with patients’ voices being heard. This is particularly true for chronic diseases, where patients have an important role in managing their conditions. This involves recognizing symptoms, looking for treatment, making appointments, while also making proactive lifestyle changes and managing social and psychosocial issues.

Prima Medical Center offers a range of clinical specialities including General Internal Medicine, Cardiology, Endocrinology, Gastro-entero-hepatology, Gastrointestinal Endoscopy, Pediatrics, Ophthalmology, Andrology, Dental and Maxillofacial care, Otorhinolaryngology (ENT), Obstetrics-Gynecology, Dermatology, Orthopedics, and Musculoskeletal Medicine. The diversity in specialties combines with specialists working seamlessly together to meet the different needs of each patient.

Holistic approach

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Prima provides holistic healthcare that minimizes the time spent looking for treatment to enhance each person’s quality of life. As work and life become more demanding, it can be difficult to prioritize physical and mental well-being, even if it means living with “sub-optimal” health that can lead to complex medical problems. Therefore, it is crucial that everyone has a holistic approach that addresses their physical, mental, and social well-being.

Holistic care provides an in-depth awareness of individuals and their various care needs. This approach requires medical professionals to evaluate and understand the patient as a “whole person” – not just an individual with a disease. So, doctors and nurses need to be competent communicators, listeners, and thinkers – with compassion and an understanding of others’ perspectives – to deliver effective care.

Prima offers a holistic health management and support system through digital solutions. Patients can receive fast, regular health monitoring thanks to the effective integration of specialist knowledge and creative digital technologies. Having a healthcare navigator by a patient's side – regardless of the time or place – helps early disease detection and supports prompt medical attention.

A compassionate environment

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In order to deliver the best possible medical diagnosis, treatment, and care to patients, the Prima Healthcare Center has been built to international standards. Prima aims to offer a caring and compassionate environment for the complete well-being of patients.