Đà Nẵng Smart City App helps connect residents and local administration. — VNA/VNS Photo

ĐÀ NẴNG — With 43 per cent of the population aged 18 and more owning electronic accounts on the public service portals, the central city of Đà Nẵng is among the leading localities in Việt Nam in digital transformation.

Digital transformation is being promoted with the participation of all agencies, enterprises and residents.

Digital economy accounts for 17 per cent of the city’s Gross Regional Domestic Product in 2022. This has contributed to the city’s digital socio-economic recovery and development and created digital skills and habits for local people.

Nguyễn Quang Thanh, director of the municipal Department of Information and Communications, said the e-government and smart urban area building inspire the city’s digital transformation.

“Data plays a key role in creating new values,” he told Vietnam News Agency.

Since 2020, the city has built a database based on various sources. For example, he said a database of citizens, businesses, household registration, officials and employees, and administrative procedures have been completed so far.

Local authorities and agencies have built 560 public service databases and apps. Four hundred thirty. In addition, free wifi stations are now available in the city. The city has also developed Internet of Things (IoT) infrastructure such as a security and order centre, a smart traffic centre, and a water and air environment monitoring centre to collect more data sources.

Nguyễn Quang Thanh, director of the city Department of Information and Communications, said the data has helped State agencies manage work better, supervise public service provision, and monitor traffic flow, water and air quality.

The city has also launched digital assistants, including chatbots and voicebots which automatically instruct local people about administrative procedures and public services.

Đà Nẵng smart city mobile platform provides more than 30 smart services and utilities for communities.

Each Đà Nẵng citizen has an electronic account. They need to register one time and access to the available database.

About 260,000 citizens have registered for electronic accounts, making up more than 43 per cent of the population aged 18 and more.

The proportion of documents handled online has reached over 78 per cent, 1.5 times higher than the average number of the whole country.

A lot of agencies have actively applied digital technology in their administration.

Ngũ Hành Sơn Medical Centre has launched a digital health certificate for people who want to apply for a driving licence.

A passenger in Đà Nẵng uses a QR code as a bus ticket. —Photo viettimes.vn

The Department of Transport has launched QR codes for bus tickets and accepted online payment.

The Department of Information and Communications has added rainfall and flood maps to Đà Nẵng Smart City App so that local people can follow them. — VNS