• Symphony Connect Solution integrates WhatsApp intoDeutsche Bank communication channels with clients
• It follows the successful introduction ofWeChat via the Symphony platform in November 2019
• The WhatsApp integration addresses clients'needs to interact through their preferred channel, especially at a time whenthey need Deutsche Bank the most
• It represents the latest example ofco-innovation between Deutsche Bank and Symphony

HONG KONG, CHINA - Media OutReach - 25June 2020 -In a drive to continuously simplify and improve its client interactions throughsecure and compliant channels, Deutsche Bank has become one of the firstcompanies to enable the Symphony Connect Solution for secure chat andcollaboration with its clients via WhatsApp. Following the successful introduction of the WeChat functionality in November2019, more than 3 billion users can now securely and safely communicate withDeutsche Bank employees, who are restricted in the platforms they can use dueto regulatory requirements. Through Symphony, Deutsche Bank can communicatewith clients anytime, anywhere via their preferred chat platform while meetingstringent security and compliance criteria, such as surveillance and dataretention.

Thislatest development, co-innovated with Symphony, expands Deutsche Bank'sdiversification of its client interaction platforms, in addition to traditionalmethods such as email and telephone calls. The ongoing COVID-19 pandemic has broughtinto sharp focus how important it is for banks to stay in close contact withclients to provide advice and expertise during this challenging period. 

"Animportant part of our technology strategy is to enable our people to securelymeet our clients at a time and place of their choice, and bringing togetherSymphony and WhatsApp is a truly innovative way to do so," says Bernd Leukert,Chief Technology, Data and Innovation Officer at Deutsche Bank.

StefanHoops, Head of the Corporate Bank at Deutsche Bank, added: "Our existing andpotential clients want to discuss their options with us. The integration ofWhatsApp with Symphony means we, and other businesses in the bank, can makeinteractions with our clients even easier when they need us most."

"Weare committed to providing technologies that are aligned with our customer'sstrategy while addressing industry-wide challenges such as security andcompliance. We are proud to have developed Symphony Connect Solutions thatsupport Deutsche Bank's digital offering," said David Gurlé, Symphony founderand CEO. 

Theintegration of WhatsApp follows last year's successful introduction of WeChatvia the Symphony platform. Deutsche Bank backed a partnership between Symphonyand Tencent to connect its internal Symphony users to the WeChat network.Deutsche Bank was the first financial institution to have the WeChatintegration live in production. Today, it is helping colleagues across DeutscheBank's Corporate, Investment and Private Banks engage with customers usingWeChat, a particularly useful tool to support customer-connectivity during theCOVID-19 pandemic.

The connectivitywith Facebook's WhatsAppis offered as part of the SymphonyConnect Solutions suite,aimed at enabling customers to interact more easily with their clients,counterparties, and partners, which also includes an interoperability for WeChat, Community Connect and Customer Connect.

DeutscheBank is a founding consortium member of Symphony and has participated in anumber of funding rounds since its inception helping to grow and scale theplatform.

About Deutsche Bank

Deutsche Bank provides commercial and investment banking, retail banking, transaction banking and asset and wealth management products and services to corporations, governments, institutional investors, small and medium-sized businesses, and private individuals. Deutsche Bank is Germany's leading bank, with a strong position in Europe and a significant presence in the Americas and Asia Pacific. 

About Symphony 

Established in 2014, Symphony is the cloud-based messaging and collaboration platform that securely connects markets, organizations and individuals. Powered by a growing and open app ecosystem, and protected with customer-controlled encryption key infrastructure, Symphony's communications platform increases workflow productivity while maintaining global regulatory compliance. Already the platform of choice for the financial services industry, Symphony unifies the enterprise workflow to boost productivity in any information-centric business.

Symphony currently has over 510,000 users from more than 340 companies worldwide, powering over 60 million monthly messages.

For more information, please visit: www.symphony.com.