Despite advances in HR tech, employers believe human touch still an important part of hiring process

September 25, 2018 - 09:27
Despite advances in HR tech, employers believe human touch still an important part of hiring process

88% of Singaporean employers believe smart technologies allow recruitersto focus on more interpersonal and knowledge-based work


SINGAPORE - Media OutReach- September 25, 2018 - Employers are increasingly using HR technologyto help attract and hire the best talent. Despite the widespread adoption ofthese tools, many businesses leaders indicate they still want a human touch forcritical moments during the recruitment process, according to a report releasedby global talent solutions firm RandstadSourceright.


Based on a survey of more than 800 human capital leaders, RandstadSourceright's Talent Trends research found that when it comesto tasks such as searching for talent, half (51 percent) of employers believe initial screening should be mostly orcompletely automated. Similarly, the same percentage feel that automation isuseful for tracking HR data/metrics and for the creation and management of HRanalytics.


However, talent leaders still value human interactions because they saya personal touch at certain points in the recruitment process keeps candidatesengaged. The top three functions employers believe benefit from a personaltouch include shortlisting candidates by video interviews (28 percent),scheduling interviews with candidates (27 percent), and managing talentcommunities and engagement (26 percent).


"There has never been a better time for employers to explore thepossibilities that technological innovation can bring to their recruitmentprocesses. It is now so much easier to source and screen talent, but at thesame time there's an added level of complexity. This requires companies toconsider the overall hiring experience, and more specifically to determine thebest mix of tech and touch to improve recruiting outcomes," said AntheaCollier, Managing Director, APAC of Randstad Sourceright.


No matter where employers come down on the tech versus human touchdivide, 65 percent believe that the candidate experience will be positivelyenhanced by the continued advancement of HR technologies, and that these newtools will free up recruiters to focus on more knowledge-intensive work. 


The Talent Trends research, which surveyed leaders in 17 countries, alsofound that Singapore is adopting talent technology at a rapid rate, with anotable rise of 20 points in Randstad Sourceright's HR tech readiness andadoption indices compared to 2017 and ranks fifth in the two global rankings.


"With the government's Smart Nation Initiative, it is no surprise thatSingapore ranks high on our indices. Our global snapshot reveals that employersaround the world are navigating which steps of the recruitment process favorthe human touch and which can be automated to allow workers to focus on morestrategic and value-added services," says Collier. "Technology alone won't giveyou an edge. How you use it to accelerate hiring outcomes and support theproductivity of people will."




Q3 2018 Talent Trends Quarterly Report Highlights



Talent Impact: 65 percent of employers globally believe HR tech will free up workers to focus on more knowledge-intensive tasks. That sentiment is even more profound in Singapore, with 88 percent saying HR technologies will give hiring managers more time to focus on important tasks.


Business Impact: 82 percent of Singaporean employers say a robust talent technology strategy has had a positive impact on their business.


Candidate Search: 84 percent of Singaporean employers believe the task of searching databases for candidates should be mostly or completely automated.

Smart Technologies Here to Stay: 73 percent of human capital leaders globally say smart technologies will have an equal or greater impact on their organizations this year.



More findings are available in Randstad Sourceright's Q3 2018 issue of Talent Trends Quarterly.


AboutRandstad Sourceright

Randstad Sourceright is a global talent solutions leader,driving the talent acquisition and human capital management strategies for theworld's most successful employers. We empower these companies by leveraging aHuman Forward strategy that balances the use of innovative technologies withexpert insights, supporting both organizations and people in realizing theirtrue potential.


As an operating company of Randstad N.V. -- a €23.3 billionglobal provider of HR services -- Randstad Sourceright's subject matter expertsand thought leaders around the world continuously build and evolve oursolutions across recruitment process outsourcing (RPO), managed servicesprograms (MSP) and integrated talent solutions. Read more at