What do you do when you buy a watch that turns out to be a dud? A man whose Facebook moniker is Tuấn Idol came up with an unusual way to handle the dispute with the watch store, although its effectiveness is in doubt.
He went along to the Đăng Quang Watch store on Trần Duy Hưng Street in Hà Nội’s Cầu Giấy District accompanied by a posse of scantily dressed young women. As seen on the video clip that has gone viral in recent days on social media, Tuấn and the women stood outside the shop and used a microphone and loudspeaker to demand justice.
Tuấn bought an Epos watch at the Đăng Quang Watch store, a famous chain with 86 stores across the country, for VNĐ56 million (US$2,400). He said that after using it for three days, the watch appeared to have tired itself out and the hands stopped moving. Tuấn took the watch to the store and asked to replace it or get his money back.
However, the store demanded that he pay an additional VNĐ10 million ($440) for a new watch.
A representative of the store said Tuấn used the watch for 13 days, from September 14 to 27, during which the watch acquired many scratches. The extra charge was for the scratches, he said, a compromise that would ensure the rights of both sides.
Tuấn was not appeased and appealed to the local police. Resolution of the case is pending. — VNS