|Humanitarian: Dr Nguyen Viet Dong (right) visits a patient. — Photos baohatinh.vn
by Quynh Hau and Ha Nguyen
Phan Van Ca, 60, feels that many medical workers lack a sense of responsibility. But Dr Nguyen Viet Dong of Ha Tinh Provincial Hospital in the central region is different.
"Dong always smiles and speaks warmly when treating patients. His nice behaviour helps reduce our pain," Ca said.
Ca said many of his fellow villagers in Duc Tho's Duc Thinh Commune are not afraid of going to Ha Tinh Hospital when they suffer an ailment, as they were before, because Dr Dong and his staff welcome them so warmly.
Dr Dong, who has been director of the hospital for two years, was promoted to deputy head of the Ha Tinh Provincial Department of Health last week.
"I have always believed that working in medicine means you should have a humanitarian sense towards patients. A medical worker should sympathise with patients in an effort to help them recover as soon as possible," he said.
Since becoming hospital director, Dong began strengthening the capacity of his hospital and staff despite being very busy from early in the morning to late at night. First, he held meetings to instill a sense of responsibility in his staff. Then he cut Internet and TV services from all medical workers' rooms except those for consultations or scientific research. He also replaced opaque glass with clean glass so patients could see the staff.
"Your smiles are good medicine for patients. They will believe in you and co-operate with you to treat their ailments," he told his colleagues.
Nurse Ho Thi Hoan said Dr Dong paid close attention to how the staff behaved.
Inpatient Bui Khai Hoan said that thanks to Dong's efforts, he recovered from a lung ailment that was "at the edge of being cancer".
Since Dr Dong set up medical-check-ups for patients without insurance cards, "we don't have to go far to get high-quality service," Hoan said.
He added that patients also benefited from Dr Dong's initiative of building two laundry rooms for them to wash and dry their clothes. Very few hospitals have such infrastructure, he said.
Dr Dong said it's very important to treat a patient thoughtfully. He is now researching ways of improving clinical diagnosis and treatment; many of his research findings have been widely applied to treat patients. Dong's efforts have received strong support from the Health Ministry and relevant agencies, which have provided Ha Tinh Hospital with a lot of modern equipment.
Dr Dong sends his best medical workers to study at central hospitals like Viet Duc and Bach Mai in Ha Noi as well as abroad. As a result, they have helped not only his hospital but also many others in Ha Tinh's remote districts and villages.
Director of Ha Tinh Provincial Department for Health Le Ngoc Chau appreciated Dong's efforts, saying he was not only a qualified doctor but also a good manager.
"We believe that under Dong's leadership, our hospital will provide high-quality services to local people and foreigners working in the central region," Chau said. — VNS