Solution to logistics manpower improvement in digital transformation

Businesses have an increasingly important role in improving the quality of human resources for the logistics sector amid the growing influence of Industry 4.0. At the Vietnam Young Logistics Talents contest, Madam Nguyen Thi Thu Hien - Chairwoman of IMG Logistics, IMG Club, and IMG Group, shared solutions for manpower quality in the future to cash in on the benefits of digital transformation.

Having strong expertise in the logistics sector. Could you share with us the development trends of the sector in Viet Nam and the world? 

We have seen big changes in the way products are marketed and transported in the Vietnamese and global markets. In the past, the majority of products went to the market based on supply chains, but we now have digital-based supply networks with multiple integrated channels.

In this trend, transparency, customised management, and technology application are a must. Transparency means the door-to-door information system is integrated, allowing all parties involved to access information about costs and the status of goods.

In this new era, everything must be smarter and people must be more creative and innovative. Technology is the driver that will support this change in logistics. Viet Nam must embrace these changes in order to continue to develop its logistics industry.

Vietnam’s logistics sector is facing a shortfall of qualified human resources. How can businesses contribute to improving this situation?


The lack of qualified human workers is a big issue for the logistics industry in Viet Nam, and in my view is the single biggest challenge that the industry faces. Businesses need to be proactive in training their workers and upgrading their skills to keep up with the rapid changes that are occurring, mostly due to advances in technology and the increasing integration of the global economy.

There also needs to be more investment in international training institutions and a greater awareness among the youth of the skills that are required for a successful career in the logistics industry. To support this goal, we are launching the IMG Club ( to empower, inspire, and motivate the youth. We will cater to the youth of Vietnam as well as business people, creating opportunities for knowledge-sharing, mentorship, and development. 

Another crucial component is English-language training. Logistics is a global industry and English is the global business language. To be successful, logistics professionals and workers must have strong English language abilities. 

What lessons should Viet Nam take from regional countries to increase the quality of its workforce for the logistics sector? Is the Vietnam Young Logistics Talent contest a solution?

Countries like Singapore and Hong Kong have strong logistics sectors because they recognised that a skilled workforce is the backbone of a successful logistics industry. Their governments have invested significant resources in training and human resources development. This is not only through investment in training institutions but also through talent competitions, scholarships, associations, and networking events. They have understood that they must engage the commercial sector to train and mentor the future workforce and equip them with real world knowledge, not only theory.

Being a leader in the logistics sector, is IMG facing any difficulties with manpower quality? Could you share your experience in the field?

IMG experienced difficulties in finding qualified logistics professionals for our operations. Specifically, there was a lack of knowledge and experience of international business processes as well as English language abilities. When doing business globally, those skills and knowledge are very important to the success of the operation.

Through IMG Club, we will support Vietnamese students to gain the skills and knowledge that they will need to have a meaningful and successful career in logistics. This will also benefit the logistics sector in Viet Nam as a whole.