|More than 200 passengers of a Vietnam Airlines flight were stranded in Paris for two days from January 3 to 5, after their Airbus A350 aircraft, the most modern airplane that Vietnam Airlines has purchased from Airbus, developed technical problems. — Photo dantri.vn
HA NOI (VNS) — More than 200 passengers were stranded in Paris for two days after an Airbus A350 aircraft of Vietnam Airlines developed unidentified technical problems.
Flight VN18 of Vietnam Airlines was set to return to Ha Noi from Paris on January 3.
However, more than 200 passengers had to stay in Paris for an extra two days due to technical problems of the Airbus 350 aircraft.
Airbus reportedly has rushed aircraft wing designing experts and technical teams with specialised equipment from Hamburg (Germany) and Toulouse (France) to Paris to examine the aircraft.
Given the incident, Vietnam Airlines made contact with Airbus experts to get support, said Director of the carrier's representative office in France and Europe Nguyen Quoc Phuong.
The airlines also took good care of 201 passengers during the waiting time, he added.
Vietnam Airlines took all passengers back to their hotels and offered them meal services. It also paid an unspecified amount as compensation to the passengers to purchase necessities.
The airline's branch in Paris transferred passengers flying from Paris to Frankfurt to other airlines. Priority was given to passengers with scheduled flights, the elderly and children.
The airline also sent B777 aircraft to Paris to bring passengers back to Ha Noi after a long wait for Airbus to identify the technical problems and reschedule the flight.
The B777 plane departed from Paris at 23:30 local time on January 5.
Vietnam Airlines said the situation was an unexpected development and asked for understanding and collaboration from the affected passengers. — VNS