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Quang Binh to run grassroots scoring on administration service

Update: August, 18/2015 - 18:38

QUANG BINH — Residents in central Quang Binh Province will get a chance to access administrative services in their neighbourhood via mobile phones, thanks to a system provided by Oxfam and local authorities.

Oxfam and the provincial People's Committee are running a project to deliver M-Score service, an initiative popular around the world and used to enhance transparency and accountability in services provided by local administrative agencies, in several districts in the province.

The project started in July and will have its first run in April 2018, a seminar on the service held in the province was told this morning. The districts of Minh Hoa, Tuyen Hoa, Quang Trach, Bo Trach, Quang Ninh, Le Thuy, Ba Don and Dong Hoi City will all receive these services in the initial phase.

Based on the pilot phase in these localities, the service will be expanded to localities throughout the Quang Binh Province.

With the service, residents will be able to access administrative procedures at one-stop shops available at the community and can send text messages or make phone calls to a designated call centre to submit their feedback about the quality of administrative service as well as the attitude of the staff.

People's Councils in the district, on an annual basis, will collect these remarks and make amends to address shortcomings or applaud good services, ensuring the satisfaction of the residents.

The councils can also take charge of announcing the grassroots assessment about the agencies through the local media.

The province's deputy chairwoman, Nguyen Thi Thanh Huong, said the mobile scoring service will create a transparent basis to monitor administrative services in the province and expected that these would improve a great deal as a result. — VNS

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