|CAAV said Jetstar Pacific staff had followed flight service and safety regulations. — Photo baodautu.vn
HA NOI (VNS) — The Civil Aviation Administration of Viet Nam (CAAV) yesterday said Jetstar Pacific and its staff had followed flight service and safety regulations while disallowing a disabled passenger from boarding a plane.
The said passenger reportedly had not requested for special assistance in advance.
The CAAV press release also said the passenger reached the check-in counter five minutes late.
As reported earlier, Tran Thi Ngoc and her son, Cao Quang Son, 19, who cannot walk by himself, had planned to fly from HCM City to Vinh City on May 3 at 5.45am. They reached the check-in counter at 5.09am, 36 minutes before the flight's departure.
As stated in a document by the transport ministry, check-in counters close 40 minutes before departure time.
However, Jetstar employee Dinh Thi Minh managed to complete the check-in procedures for them. But it was only when Cao Quang Son reached the check-in counter that the staff realised he was disabled and needed assistance. The CAAV press release said since Son was five minutes late, the airline couldn't arrange assistance service for him.
A senior officer of Jetstar reportedly informed Ngoc and her son about the decision to refuse Son permission to board the plane, because the airline couldn't ensure safety for these passengers and the flight's departure as per schedule.
They suggested Ngoc and Son could take another flight, but Ngoc refused to do so.
CAAV said Jetstar Pacific followed airline regulations in this case to ensure the safety of all passengers of the flight and to ensure on-time departure. — VNS