Thursday, November 14 2019


Children's helpline receives 1.5m calls

Update: June, 21/2014 - 09:04

HA NOI  (VNS) — A State-run helpline known as Marvellous Key that provides 24-hour advice on child-related issues has received more than 1.5 million of calls from children and adults over the past 10 years, 69 per cent of which came from children.

They included 3,000 calls from children who were abandoned, trafficked, abused or psychologically harmed.

The findings were released yesterday under a report compiled by the Ministry of Labour, Invalid and Social Affairs' Department of Child Care and Protection at a meeting held in Ha Noi to celebrate the 10th anniversary of the helpline.

Children from northern provinces, especially mountainous areas, made the highest number of calls to the helpline, said Vu Van Dung, director of the department's Centre for Consultancy and Communications Service.

Children from Mekong Delta provinces made the least number of calls to the helpline, and children aged 15-18 were the most frequent callers, he said.

Calls were mostly related to relationships between parents and children, physical and psychological health, and reproductive health, he said.

The helpline was set up in 2004 with support from Plan International Viet Nam, and the free service is available for parents and children on 1800 1567.

In a related move, the meeting was also held to celebrate the 20th anniversary of a television programme for children which has been broadcast on VTV2 since 1994.

The 15-20 minute programme outlines State and Party policies on childcare and protection. — VNS

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