|Following the decision, people will be issued free passes when they want to enter a train station to pick up or see off relatives or friends.— Photo antonagiaothong
HA NOI (VNS) — Viet Nam Railways has decided to stop charging people who want to enter train stations to pick up or see off their relatives and friends.
The move, directed by Transport Minister Dinh La Thang in a recent meeting with Viet Nam Railways, aims to improve customer services in the railways sector.
Following the decision, people will be issued free passes when they want to enter a train station to pick up or see off relatives or friends.
The incident that triggered the change occurred on May 25, when a man at Ha Noi Train Station tried to purchase three tickets to get into the station for VND2,000 (9 cents) each.
He attempted to pay the vendor with a VND20,000 (US$1) note, but was rudely told to go and find smaller currency. This led to the man sending a text message to Minister Thang to report the case, and the ticket vendor was subsequently disciplined.
Viet Nam Railways has instructed train stations to set up 24 hour hotlines to deal with customer complaints.
Train station staff have also been asked to sign a commitment to treat customers politely. — VNS