HA NOI — Viet Nam's ministries and sectors simplified more than 2,800 administrative procedures in the first quarter, according to a report released yesterday by the Government Office's Administration Procedures Control Department.
|Clearance procedures were simplified at Hai Phong Customs Department thanks to the application of e-customs. — VNA/VNS Photo Ha Thai
The result represented significant efforts by the Government and various ministries to reduce the burdens on citizens and businesses, said Ngo Hai Phan, head of the department.
"The picture of administrative reform procedures is much brighter now compared to the previous quarter," Phan said. "We know that even one small change in administrative reform could affect millions."
The report also suggested that most ministries and sectors had made progress in issuing legal normative documents that assess the quality of administrative procedures, which are critically important to uncovering any unnecessary procedures.
In the first three months, the Government Office said it controlled quality and updated nearly 7,500 administrative procedures to a national online database.
The Office will soon issue official instructions for ministries, sectors and localities on how to compile reports on the results of administrative procedure reforms, how to publish and increase transparency of administrative procedures and how to deal with complaints.
Despite the progress that had been made, the Department said several ministries, such as Information and Communications, Transport, Defence, and Justice, had yet to announce administrative procedures on the national online database as required.
Participants also agreed that ministries, sectors and localities had not been effectively dealing with complaints from individuals and businesses and many of the unnecessary administrative procedures had not been eliminated. Slow progress in dealing with complaints had also reduced public trust in bureaucratic efficiency.
Representatives from ministries and sectors, however, called for the Government to provide better salaries and working conditions for staff involved in administrative procedure control.
Doan Trong Ly, director of feed company Aprocimex, said businesses acknowledged the Ministry of Agriculture and Rural Development's efforts to cut unnecessary administrative procedures but many were still there to simply "make it difficult" for businesses, such as administrative procedures related to import and export activities.
"We want transparency and for all new regulations, decrees and circulars to be publicly announced to minimise the amount of unnecessary red-tape," Ly said. "Businesses must not be left out of the process of reforming administrative procedures."
In 2011, the Government identified 4,571 administrative procedures that needed to be simplified during the reform process. — VNS