Tan Son Nhat airport looks to improve service

Update: October, 28/2015 - 00:00

An inter-sectoral team to review, and revaluate comprehensively all the processes from ground to sky, from inside and outside Tan Son Nhat airport will be formed. — Photo

HCM CITY (VNS) — Taxi services, hygiene, Wi-Fi network and corruption are among many issues which need to be urgently tackled at Tan Son Nhat, which was rated one of the world's worst airports.

Speaking at a meeting on Monday with the Ministry of Transport, head of the Civil Aviation Authority of Viet Nam (CAAV) Lai Xuan Thanh said the declining service quality was due to the overload as the increasing number of passengers had outstripped the designed capacity of the airport.

In 2014, about 22 million passengers visited the airport, and that is estimated to reach 26 million by this year, while the current infrastructure is designed to serve just 20 million.

Customers feel stressed due to the narrow spaces inside the airport during peak hours, and there is no area to allocate sleeping booths.

Besides, the airport is undergoing critical construction plans such as an expanding domestic passenger terminal, and rebuilding and building of parking for aircraft, which are also affecting customer service quality, Thanh said.

Taxiway congestion was delaying take-offs and landings as well as prolonging the aviation procedures.

Thanh also listed out current issues at the airport such as a weak Wi-Fi network, restroom overload during rush hours, lack or unclear signal to the food and banquet system. In addition, anti-theft measures were not being strictly implemented.

The airport plans to replace the Wi-Fi provider, re-organise the hygiene process, check and complete the signage system of taxi services, and improve the food and beverage services, in addition to enforcing a security system in front of the terminal.

Regarding taxi services, the airport authorities will re-organise the taxi station and strictly control the working of taxi operators.

Customs authorities have also been asked to join the battle against corruption, improve service behaviour, and implement a screening service between customs and aviation security forces. Investigation, control and termination must also be enforced to ensure service quality at the airport.

Minister Dinh La Thang said customers undervaluing the airport was due to subjective reasons, which include unscientific organisation and failed staff allocation. He agreed to form an inter-sectoral team to review, and revaluate comprehensively all the processes from ground to sky, from inside and outside the airport.

"Tan Son Nhat represents the image of Viet Nam, HCM city as well as our nation's transport sector. All of us are responsible for making it better," Thang said. — VNS