All health administrative procedures now at online public services level 4

Update: July, 01/2020 - 07:08
Deputy Prime Minister Vũ Đức Đam speaks at a ceremony to announce all health administrative procedures now are provided at level 4 online public services in Hà Nội on Tuesday. — VNS Photo Thanh Hải 

HÀ NỘI — The Ministry of Health announced that it has completed providing online public health services level 4 for all administrative procedures under the management of the health sector after six months of implementation.

Launched last November 2019, the Ministry of Health's Public Service Portal, at, is the only portal to focus on all online public services of the health ministry.

Speaking at a ceremony on Tuesday, Deputy Prime Minister Vũ Đức Đam praised the efforts of the Ministry of Health and relevant sectors in completing the online public service level 4 five years ahead of schedule.

Đam also urged other ministries and agencies to quickly deploy and complete the online public service at level 4.

Deputy Minister of Health Nguyễn Thanh Long said that in recent years, the Ministry of Health has paid much attention to administrative reforms in efforts to improve the efficiency of administration management, create transparency in State agencies' activities, and better serve people and businesses.

Since 2014, the health ministry has been one of the first ministries to implement a complete online food safety service, meaning all works, from submitting, supplementing, processing documents, collecting fees and returning results, are implemented in a digital environment. The Ministry of Health was also one of the first ministries to implement the Việt Nam National Single Window mechanism since 2015. In 2019, the Ministry of Health’s Public Service Portal was officially opened.

“With the completion of online administration procedures, hundreds of thousands of documents will be received, paid and processed online in an electronic environment every year, saving money, time and effort for people and enterprises. At the same time, the State management work of managers, civil servants and public employees has also become more convenient, transparent and timely,” said Long.

Long stressed that this was a digital revolution in the health sector, contributing to change the face of the health sector in  the application of information technology.

 Levels of public service registration

Level 1: Procedures to fill in the required forms and information about time and service cost are available online.

Level 2: The service allows the user to download the required forms to be printed out and filled in later.

Level 3: The applicant can fill in and submit the forms online.

Level 4: Service payments can be settled online. Transaction results are available either online or by post, upon request.

The Ministry of Health currently has 281 administrative procedures in 14 fields. By the end of 2019, after five years of implementation, the ministry has built and put into operation 90 online public services levels 3 and 4 in the fields of food safety and nutrition, pharmaceuticals; cosmetics; medical equipment and facilities, training and scientific research, information and technology, medical examination and treatment, as well as preventive medicine with nearly 400 records received every day.

The Ministry of Health's Public Service Portal is the only online portal that concentrates all the public health services of the health sector, creating more favourable conditions for people and businesses while strengthening the State management in public service delivery units of the Ministry of Health. The Ministry of Health's Public Service Portal has been successfully integrated into the National Public Service Portal, National One-Stop Portal and local public service systems to form a platform to support citizens and businesses.

From the beginning of January to date, the health sector handled more than 33,400 files online, of which 4,919 in the equipment and medical field; 8,708 in food safety, 18,027 in drug administration and 1,724 in administration of medical examination and treatment, according to statistics from the health ministry. — VNS