Action slows on citizens' complaints

Update: September, 23/2014 - 09:37
Government Chief Inspector, Huynh Phong Tranh (L)

HA NOI (VNS) — Failure to do anything about formal complaints and denunciations has upset many people, said Government Chief Inspector, Huynh Phong Tranh.

On the Sunday television programme People Ask - Minister Answers, Tranh claimed it took time to get to the bottom of things. However, he said that when decisions were made, they would be quickly implemented.

Tranh said that in recent years, many local authorities had become increasingly effective at resolving citizens' complaints and denunciations, yet there were still some lagging behind.

Tranh cited a specific case in which the Government solved a denunciation and instructed local authorities to make reparations, but local authorities were reluctant to follow orders.

He also admitted that some cases had been awaiting resolution for more than 30 years. In response to one HCM City incident in 1998, he said the authorised agency that received the denunciation should be investigatede.

Tranh said regulations stipulated that leaders of State management agencies must devote at least one day a month receiving complaints and denunciations from citizens.

Additionally, authorised agencies that showed irresponsible and discriminatory behavior in handling citizens' denouncements would face penalties.

He advised citizens to make sure denouncements were sent to the right address. Tranh added that some people mistakenly believed that cases would be solved more quickly if complaints were sent to higher-level agencies.

If a denouncement is sent to the wrong agency, the agency must transfer the denouncement to the appropriate agency and inform the complainant. An agency can refuse to receive a complainant only if the case is out of their jurisdiction. — VNS