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What do you think about the importance of airports and their services?

Update: June, 28/2013 - 09:28

Passengers should eat and drink heartily before going to an airport in Viet Nam. If not, they will be faced with extortionate prices, four to five times higher than normal.

For instance, a bowl of instant noodles can cost VND60,000 (US$2.85), a hamburger VND180,000 ($8.6), a bowl of Pho VND200,000 ($9.5) or a glass of fruit juice VND100,000 ($4.7).

This is commonplace throughout the country's airports including Noi Bai, Tan Son Nhat and Cam Ranh.

Passengers are not just unhappy with the rip off prices and poor quality food and drinks but also with other services at the airports, such as no seating in the check-in halls and unprofessional staff.

More than 50 per cent of passengers included in an ongoing survey being conducted by Viet Nam's Civil Aviation Administration website said that they were unsatisfied with the services being offered by the country's airports.

To improve this situation, the administration has asked all airports to strictly manage their services to prevent unreasonable prices and poor quality services.

What are your experiences with administrative procedures, services or staff at Viet Nam's airports?

What do you think about the importance of airports and their services to developing tourist services?

Can you suggest any ideas or models from airports in other countries that Viet Nam's airports could learn from?

Please reply by email to:, or by fax to (84-4) 3 933 2311. Letters can also be sent to The Editor, Viet Nam News, 79 Ly Thuong Kiet Street, Ha Noi.

Replies to next week's questions must be received by no later than Thursday morning, July 4, 2013.


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