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Programme to increase enterprises' responsibility in protecting consumer rig

Update: March, 11/2014 - 09:18

Deputy Director of Ha Noi's Industry and Trade Department Phan Tien Binh spoke to Kinh te & Do Thi (Economy & Urbanity) newspaper about activities held by the city People's Committee and local enterprises to mark World Consumer Rights Day on March 15th.

What is the goal of the World Consumer Rights Day activities this year?

An action programme taking place from February to December aims to raise public awareness of consumer rights. This programme will enhance the role of enterprises and social organisations in protecting consumer rights. Therefore, the city People's Committee last month issued an action plan for consumer rights with the participation of State management agencies, production and trading companies and consumers. Through the programme, the city's Department of Industry and Trade will directly protect consumers from counterfeit and low-quality goods.

Specifically, how will the programme ensure consumer rights?

The hotline 04-1081, introduced by the Viet Nam Standards and Consumer Rights Protection Association and the Viet Nam Association for Anti-Counterfeiting and Trademark Protection, will take consumers' complaints and offer them advice. Consumers are encouraged to call the number if they buy fake or sub-standard goods.

An action month for consumer rights will also be launched this month in 206 retail outlets across the city. Enterprises will offer discounts on many products, providing consumers the chance to buy essential goods at preferential prices.

Consumer rights protection is the responsibility of not only retailers, but also manufacturers. So what will manufacturers do towards this end?

Unlike previous programmes, which attracted the participation of only local distributors, this year's programme has drawn nearly 20 manufacturers such as Dong Xuan Knitting Company, Kinh Do Bakery Company and Ha Noi Trading Service Fashion Company.

These manufacturers have committed to supplying high quality products at reasonable prices and providing information on ways to identify genuine and fake goods. This shows manufacturers' increasing awareness of consumer rights.

As a major force to protect consumer rights, what will Market Watch do?

The Industrial and Trade Department has requested the city's Market Watch strengthen its inspection of trade activities, especially in the 206 retail outlets mentioned above.

All enterprises must announce their product prices and not increase them without a reasonable reason.

Those who violate this request will be treated in line with State regulations. — VNS

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