Monday, August 3 2020


Online tax payments still showing error

Update: December, 12/2015 - 10:50
Company representatives are registering for online tax payment at Gia Lai Province's Tax Department. — VNA/VNS Photo Hoang Hung
HA NOI  (VNS) — Several businesses are still reporting issues with online tax payments, and the technical glitches during each transaction are costing them in terms of time and money.

This was revealed at an online discussion on online tax payments held in Ha Noi on Wednesday.

The Ministry of Finance had instructed commercial banks to completely cease over-the-counter tax payments and work with tax agencies to implement online tax payments by the beginning of December.

Director of a firm dealing in imported automobiles in the capital said their tax payment was between VND5 billion and VND10 billion (US$222,000 and $445,000) each time. However, banks set a limit of only VND3 billion ($133,000) per transaction. This meant his firm had to transfer the remaining funds by payment order the following day. It cost them time and even some lost business opportunities as their imported cars could not be delivered in time to customers.

Another company faced software and password errors. Since the online system could only be operated through Internet Explorer it caused them a few problems.

"We tried for five days to make online tax payments but to no avail. We do not know the reasons and how to fix it," he added.

In addition, they were also afraid to part with their digital signatures as they were worried about their chief accountants misusing the system.

A company in the northern Bac Giang Province said it had been waiting two weeks for a response from the tax authorities on their payments.

Sharing their problems on the issue, a business house in the central Ha Tinh Province, said they paid their taxes online on October 30. However, on December 4 they received a tax payment announcement and were charged for late payment.

Answering the questions, Nguyen Dai Tri, deputy director of the General Department of Taxation said they would contact the enterprises and sort out the problems.

Tri affirmed that payments through its portal was free of charge. The payment requires an internet connection and a digital signature to ensure security. This could help businesses reduce time and costs.

He asked businesses to get their computers checked and their broadband connections fixed to ensure smooth file uploads and avoid download errors.

Tran Cong Quynh Lan, deputy general director of Vietinbank, said the connection between the department and the Vietinbank had been implemented every day. However, the money transfer depended on the interbank system. The department had still not confirmed tax duties at the first payments received from banks.

Pham Tien Dung, chairman of said the late response to tax payments of businesses was due to the integration of the tax sector, treasuries and banks. The units have all co-operated to deal with the situation.

Statistics from the department showed that after 10 days of implementing the compulsory online payments, the number of documents and money using online services had sharply increased. In November, over 55 per cent of businesses used online tax payments.

However, the increasing rate has not reflected the effectiveness of online tax payments as the deadline for all tax duties will be December 21.

The country has more than 476,000 businesses which have registered for online tax payments, accounting for 92 per cent of total businesses. However, only 41 per cent of the firms pay their taxes online.

The Ministry of Finance has yet to penalise anyone for not using the online system. — VNS

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