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Authority vows to protect consumers

Update: January, 13/2012 - 10:32

HCM CITY — Besides educating the public about the new Law on Consumer Rights Protection, the Viet Nam Competition Authority (VCA) will also take measures to protect consumers, a senior official from the agency has said.

Nguyen Phuong Nam, VCA deputy director, told a conference on consumer protection in HCM City yesterday that the task of safeguarding consumers was not being performed efficiently, with agencies at various levels failing to pull together.

There were two main factors that determined the success of consumer protection, he said: social organisations involved in such protection and an efficient official machinery from the central to grassroots levels to protect consumers' rights.

Assuring consumers' rights would contribute to social welfare, he added.

Florian Beranek, chief technical advisor for a UNIDO – Viet Nam Chamber of Commerce and Industry corporate social responsibility programme, said market control should be improved to make consumer rights protection more effective.

The law, which came into effect last July, spells out the rights and responsibilities of both consumers and sellers and the role of government agencies in protecting consumer rights.

It requires manufacturers and sellers to provide clear information about their products or services, including third party responsibility for provision of information about products.

It also makes manufacturers responsible for recalling defective items and compensate for any losses caused by defective products.

Sellers must provide customers bills and other documents for their transaction even if the latter does not require them, Vu Thi Bach Nga, head of the VCA's consumer protection department, said.

The law made third parties jointly liable if they provide inaccurate information about their products or service, she said. — VNS

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