|Deputy Prime Minister and Minister of Foreign Affairs Pham Binh Minh attends the launch of a crisis hotline. — Photo nld.com.vn
HA NOI (VNS) — Vietnamese people travelling abroad can call new crisis hotline 84462844844 if they face problems such as passport loss, illness, accident or illegal detainment, or are beaten and deprived of property.
The hotline was launched in the presence of Deputy Prime Minister Pham Binh Minh on Tuesday. The hotline aims to help protect Vietnamese citizens and legal entities abroad.
The round-the-clock service can handle more than 1,500 calls a day. The switchboard will provide information and handle requests or calls for help from Vietnamese citizens and legal entities abroad. Accordingly, the crisis situations that will be urgently handled include passport loss, trafficking of women and children and other crimes, illness or accidents and deaths, besides arrest, detainment or imprisonment in a foreign nation.
Speaking at the event, Deputy PM Minh said the protection of Vietnamese citizens and legal entities abroad was a crucial task that the party and state had set for the government and the foreign ministry.
"The switchboard plays an overriding important role in enhancing the efficiency of citizen protection, especially in the current information era," Minh said.
"With the availability of the hotline, any Vietnamese citizen going abroad can directly contact the switchboard to get state protection, if needed."
All calls to the hotline will be recorded, and the information given will be used to provide necessary assistance to those in need.
The foreign affairs ministry's consular department and probably the Vietnamese embassy in the respective foreign country will be asked to deal with complex cases.
Head of the consular department Nguyen Huu Trang said the foreign affairs ministry planned to build a crisis settlement centre for citizen protection to deal with emergency situations. — VNS