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Patients see improvement in bedside manner of doctors

Update: December, 16/2015 - 09:42
A doctor takes care of a paediatric patient at the Nhi Dong 1 Hospital in HCM City. — Photo motthegioi.vn

HCM CITY (VNS) — There is satisfaction with the attitudes of medical workers toward patients five months after major HCM City public hospitals joined a national effort to improve hospital employees' behaviour, according to the Ministry of Health.

"Do nurses and doctors talk and behave nicely when they provide check-ups and treatment?" was one of the questions that Nguyen Tuan Hung, deputy head of the ministry's Personnel Department, asked patients at Tu Du Obstetrics Hospital, Cho Ray Hospital, and Pediatrics Hospital No.1 in HCM City.

He was on a surprise visit last Friday to inquire about the attitudes of medical workers at public hospitals.

The almost unanimous answer to his question was "yes" albeit everyone was asked in public.

Most patients said they were received politely and given proper explanations instead of the curt or cold treatment they used to get.

Le Gia Lan, 27, of Tay Ninh Province took his five-month-old daughter to the Pediatrics Hospital No.1 for a digestive disorder.

Asked if he was satisfied with the attitudes of the nurses and doctors at the hospital, he said he had no complaints.

Still waiting

However, many patients said they still had to wait for many hours to see doctors.

It took Lan half a day for the check-up and tests.

"I came to the hospital very early in the morning and completed the procedures for hospitalisation at 1pm."

His daughter had to share a bed with another patient.

Nguyen Ngoc My, 22, of Tien Giang Province was pregnant but had to wait for two hours at the examination department of Tu Du Obstetrics Hospital.

She did not know when she would see a doctor.

Many pregnant patients said they had to wait three to four hours to be examined.

Pham Van Tac, head of the ministry's personnel department, said overloading worsened the quality of services at public hospitals.

Medical personnel do not have much time to provide careful consultation or advice since there are always hundreds of patients waiting for them, he said.

Reducing the number of patients is imperative for improving the quality of services and patients' satisfaction, he said.

The ministry has formed eight inspection teams, including one surprise inspection team led by Tac.

The teams will check implementation of a commitment signed by public hospitals nation-wide to improve medical workers' conduct towards patients.

In June Minister of Health Nguyen Thi Kim Tien approved a plan with a slew of measures to improve patients' satisfaction.

Under the plan, all health workers, including hospital authorities, doctors, nurses, and security workers, have been trained to be courteous and solicitous with patients. — VNS

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