|Passengers check-in at Tan Son Nhat International Airport. — Photo doisongphapluat.com
HA NOI (VNS) — The Civil Aviation Authority of Viet Nam (CAAV) has asked airports and airport authorities to combine security and customs checks for international passengers by the end of this year.
Lai Xuan Thanh, head of the CAAV, has directed the Vietnam Airlines Co-operation to co-ordinate with cities and provinces' customs departments and airport authorities to develop regulations to co-ordinate inspection and screening of passengers and baggage on international flights in the fourth quarter of this year.
Airport authorities have been assigned to supervise the operation of the airports that have international flights.
According to the CAAV, the applying of general screening points at the airports with international flights is a part of Decree 92 on aviation security which take office on November 27, 2015.
Tan Son Nhat International Airport has been ordered to install scanning equipment for immediate implementation in this month, the CAAV said.
The combination of security and customs screening is expected to reduce the waiting time for passengers, enhanced supervision of customs, in accordance with international practice.
Last month, travel website sleepinginairports.net rated Tan Son Nhat International Airport the fourth worst in Asia.
According to the website, Tan Son Nhat's status has deteriorated further due to allegations of corruption.
Many survey respondents reported that customs officers ask for bribes in order to move through the process faster, and those who declined faced problems with their paperwork.
The airport authorities has adopted several measures to improve its service quality by receiving feedback from customers via many channels, instead of only supervising various company units at the airport.
The airport plans to replace the Wi-Fi provider, re-organise the hygiene process, check and complete the signage system of taxi services, and improve the food and beverage services. — VNS