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Quang Tri collects feedback on services

Update: December, 25/2014 - 09:47
Quang Tri is the first locality in the country to pilot the project, called M-Score, which aims to improve the quality of public services at the grassroots level and strengthen transparency and accountability in State-run agencies. — Photo dantri

QUANG TRI (VNS) — The central province of Quang Tri launched a pilot project yesterday to gather public opinion about the quality of public services at one-stop-shop offices.

Quang Tri is the first locality in the country to pilot the project, called M-Score, which aims to improve the quality of public services at the grassroots level and strengthen transparency and accountability in State-run agencies.

After completing administrative formalities at one-stop-shop offices, people will be called by Viettel representatives asking them to provide feedback on the working attitude of the office staff. Citizens can also call 18008081 to inquire about the status of their applications and provide feedback about the offices' operations.

The provincial People's Council pledged to facilitate the implementation of the project and use its results to ensure better public services, in addition to assessing the offices' performance every three months.

The M-Score project is a joint effort of the provincial People's Council, the Oxfam International in Viet Nam, the Viet Nam Initiative of the US Indiana University, the Centre for Analysis and Forecasting of the Viet Nam Academy of Social Sciences and the military telecom group Viettel. — VNS

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