|The airport has received complaints about shortage of waiting room chairs, currency exchange services and poor Internet service, as well as a shortage of toilet tissues. — Photo giaothongvantai
HA NOI (VNS) — The attitude of airline staff towards passengers is among the key reasons for the poor service quality at the Noi Bai and Tan Son Nhat international airports.
Speaking at a conference on improving the quality of airline and non-airline services, Deputy Minister of Transport Pham Quy Tieu said on Monday that the airline companies have to admit that the quality of services at Viet Nam's two largest airports is very poor.
The main reason is poor infrastructure, but other factors such as the attitude of stewards and stewardesses, in-flight services and poor organisation and management have also contributed to the poor service quality, he added.
Vu The Phiet, director of the Ha Noi-based Noi Bai International Airport, said that though the quality of the airport has improved, it can hardly meet the demands of the passenger traffic, which is increasing year by year.
"The airport can handle nine million passengers annually, but this month's latest statistics show that the airport has received 11.5 million passengers so far this year, and the number is likely to increase to 14 million by the end of the year," he pointed out.
"Moreover, the T1 terminal, operational since 2001, has been downgraded," he added.
Phiet said that after the T2 terminal opens later this year, the airport will upgrade T1 to deal with the rising passenger numbers.
The airport has received complaints about shortage of waiting room chairs, currency exchange services and poor Internet service, as well as a shortage of toilet tissues.
Phiet also admitted that hygiene at the airport remained unsatisfactory, adding that they have hired a specialised agency to do the job.
The airport has installed several cameras to keep the staff's negative attitude in check, and will impose penalties such as docking the wages of staff who violate the rules or even their sacking. — VNS