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VietNamNews

Passengers pay for flight delays

Update: July, 23/2014 - 09:00
Figures from the CAAV show that between July 13-20, more than 890 out of 3,415 flights were delayed, accounting for 26.12 per cent of total. The number of cancelled ones was 76, making up 2.18 per cent of total.— Photo vov

HA NOI (VNS) — Most airlines have been accused of dodging compensation for passengers held up by delayed or cancelled flights, a Civil Aviation Administration of Viet Nam (CAAV) inspection team said yesterday.

Figures from the CAAV show that between July 13-20, more than 890 out of 3,415 flights were delayed, accounting for 26.12 per cent of total. The number of cancelled ones was 76, making up 2.18 per cent of total.

The CAAV inspection team reported on the findings from a survey of flights at Viet Nam's three international airports, Tan Son Nhat in HCM City, Noi Bai in Ha Noi and Da Nang between July13 and 20.

CAAV deputy director and head of the inspection team Vo Huy Cuong said that the team found shortcomings on service quality, which could have delayed or led to the cancellation for flights.

During the inspection at Tan Son Nhat International Airport on July 14, VietJet Air and Jetstar Pacific experienced delayed flights, but did not apologise to passengers or offer any compensation.

Some passengers who had to wait for hours for a reconnecting flight did not even receive a meal while waiting.

The team found signs of understating delay periods to avoid having to pay for meals.

Both carriers had no staff in charge of resolving unexpected issues on that day.

In terms of delayed and cancelled flights, the team found that at Noi Bai airport, the preparation work on flights before 8am was poor. There were few reports about flights forced to change their routes through bad weather, Cuong said.

At Tan Son Nhat International Airport, passengers who went to the domestic boarding gate were often crushed in the rush at peak hours.

Cuong said there were also delaying problems caused by runways, parking lots, and plane elevators.

For example, some planes took 20-30 minutes to leave the runways at Tan Son Nhat International Airport.

He said poor cooperation between agencies, businesses and units also contributed to the issue.

Cuong said the inspection team would ask the CAAV to establish an ad hoc group to find the key reasons for the delays.

The team has asked airlines to re-calculate flying times and report to the CAAV before August 15.

The team also asked the CAAV to quickly verify the reason for the cancellations of Dong Hoi-Ha Noi flight on July 11 and July 17 because some reports suggested they were cut for profit reasons.

Cuong said the team asked the CAAV to organise one more inspection on the three airports next week. — VNS

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