|Improving patients' safety and quality of treatment were the main topics of the second national forum on hospital quality management that took place in Ha Noi yesterday.— File Photo
HA NOI (VNS) — Improving patients' safety and quality of treatment were the main topics of the second national forum on hospital quality management that took place in Ha Noi yesterday.
The two-day event, organised under the European Union-funded Health Sector Capacity Support Project, aims to help national and international experts and hospitals in Viet Nam share management practices and achievements in health care services and patient safety.
At the event, health minister Nguyen Thi Kim Tien said that the country's examination and treatment system still faces many shortcomings and challenges, such as hospital overload, complicated administrative procedures and unfriendly behaviour by some medical staff towards patients.
Examination and treatment quality has not met the increasing demand of the public. The abuse of drugs, medical tests and hi-tech procedures were also problems caused by shortage of human resources in health care, according to Tien.
Various measures carried out by the health sector last year were remarkably effective in reducing the country's hospital overload. These included setting up satellite hospitals, appointing family doctors and sending doctors from central to lower-level projects.
The Phu Tho provincial health department's deputy director Nguyen Huy Ngoc said that lack of medical facilities and human resources were the main reasons causing hospital overload and patient dissatisfaction.
The department has tried to improve matters by implementing measures, such as increasing the number of examination and treatment rooms; training human resources; upgrading medical facilities and applying IT in examination and treatment, according to Ngoc.
The EU said that it is committed to helping the health sector in Viet Nam. "We have just agreed to provide an additional 114 million Euros to the sector (until 2017)," said Charge d'affaires of the Delegation of the European Union to Viet Nam Delphine Malard.
The EU will help to modernise the delivery of health services to ensure that patients, especially the poor, benefit from equal access and quality of services, said Malard.
The forum also aims to raise awareness among leaders, managers and professionals in the health sector about the need to improve the quality of health care and patient safety, and share experiences and best practices in both domestic and international hospitals.
Participants at the forum will also develop an action programme on risk management during health diagnosis and treatment, and disseminate the new 2013 Hospital Quality Criteria.
The country currently has 1,200 State-run hospitals, 157 private hospitals, more than 10,000 communal health clinics and 30,000 private medical clinics with 171,000 beds.
The system provides medical services to around 121 million patients annually. — VNS