HCM CITY (VNS)— A hotline that operates 24 hours a day, seven days a week, that takes complaints and suggestions on problems related to infrastructure and other facilities, began operating in HCM City early this month.
The information centre with 30 operators take calls about falling trees, cracks and holes in roads, and problems related to public light and water supply systems.
HCM City is the first locality in the country to set up a hotline for such emergency issues.
Since April 2, the information centre has received 658 phone calls that have mostly been about traffic, public lighting and drainage systems.
Le Quoc Cuong, deputy director of HCM City's Department of Information and Communications, said the hotline received 15 calls on the first day of operation.
Before the hotline was created, each sector, including transport, electricity, water supply and public services, had its own phone number to receive information or complaints from the public.
The new hotline number (08- 39111333), was initially used by the HCM City Electricity Company for its own purposes, but the city government decided to use it as a central calling point for all sectors.
The city said the hotline would help resolve problems promptly and prevent fatalities and property losses. In the future, a shorter telephone number will be available to help residents remember it easily.
A website for the information centre is under construction.
According to Le Manh Ha, deputy chairman of the HCM City People's Committee, the hotline would help local departments and agencies complete their tasks.
HCM City has more than 30 hotlines, but with one central number, residents will be able to remember it more easily, city officials said. — VNS