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VietNamNews

Hospitals told to end queue jumping

Update: July, 09/2012 - 10:40

HA NOI — Overloaded central hospitals have been asked to stop illegal brokers assisting patients to jump the queue for examinations and treatment in exchange for cash payments.

Representatives of 21 hospitals in Ha Noi and the health and public security ministries at a meeting on Friday heard the problem was occurring in most central hospitals, especially those that were overloaded.

The meeting was called following newspaper reports that brokers with contacts among doctors and other medical staff were helping patients gain quicker examinations and treatment, including at the Eye, Cancer and Bach Mai hospitals.

Brokers were also receiving commissions for taking patients to private medical units for faster service, but at higher prices.

Police Social Order Investigation chief Snr Lt-Colonel Nguyen Viet Chuc said the transactions between brokers and medical staff were behind the scenes and would be difficult to clean up if hospital management remained slack.

Chuc said police had arrested 12 illegal brokers in the first six months of this year and sent them away for "re-education".

Bach Mai Hospital deputy director Pham Minh Thong said hospitals should expand examination and treatment units and increase working hours using IT and advanced equipment to make brokers redundant.

"With a private ID, patients could register for health examinations through phone or internet to save time," he said.

National Paediatrics Hospital deputy director Nguyen Thanh Hai said it was difficult to identify brokers. They could be a doctor, a nurse, or a security guard, he said.

The ministry's Legal Department deputy director Nguyen Huy Quang said brokers had contacts among medical staff so hospital managers were the ones to handle the problem.

Quang said no hospital had yet punished a doctor or nurse or a security officer for being involved in brokering.

Those at the meeting agreed hospitals should ease their overload, introduce security cameras, strengthen security systems and set up stings to trap brokers.

They should also have strict penalties, especially for medical staff who were involved in brokering.

The ministry, meanwhile, would conduct random checks at hospitals to handle the problem of middlemen. — VNS

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