e-Gov't targets increased satisfaction
|E-public service is expected to meet 80 per cent satisfaction among population by 2020. — VNA/VNS Photo Tran Le Lam
DA NANG (VNS) — Online electronic services run by the public service departments, such as Customs, are expected to be able to provide 60 per cent satisfaction by the end of next year and 80 per cent by the year 2020.
The target was proposed at the Viet Nam e-Government Symposium 2014 in the central city yesterday.
The symposium, e-Government Development: Strengthening Information Infrastructure and Modernising Public Administration to Increase Citizen satisfaction, drew representatives from 42 information and communications departments and 21 speakers.
In terms of e-Government, Viet Nam ranks thirteenth in the Asia Pacific Economic Co-operation (APEC) and Asia Pacific region, and fifth in South-east Asia, according to an international survey by the Institute of e-Government at Waseda University, Tokyo.
The results were generated through assessment of the e-Government system based on network preparedness, management optimisation, online services, national portal/homepage, Government CIO, e-Government promotion, e-participation/digital inclusion, open government and cyber security.
"Information and communications technology (ICT) development is a driving force to boost socio-economic development and globalisation. It helps businesses and local government improve the competitive index and administrative reform," vice chairman of the central city's People's Committee, Phung Tan Viet said at the opening ceremony.
"The event is a major forum for leaders of provinces and cities to share experiences and discuss how to create more favourable conditions for development of ICT and smooth operation of the e-Government plan," Viet said.
Nguyen Quang Thanh, deputy director of Da Nang City's information and communications department, said the central city had provided 1,196 on-line administration procedures.
"We have been building ICT strategy since 2006. The city has developed six IT centres and a software park employing 15,000 staff working for 500 businesses," Thanh said.
"As many as 95 per cent of public servants can now work online. The city plans to complete e-Government by 2015 and Smart city by 2020," he said.
Thanh said IT applications had been applied to various services, including one-stop shops, residential management, public transport and water supervision.
He said the city had accelerated administrative reform by moving public services online, from 10 services for city agencies to 489.
"And we're aiming to apply more digital procedures to 1,200 public services for the city's 56 communes, precincts and departments."
Tong Viet Trung, deputy general director of the military telecommunications giant (Viettel Group) said the group had been developing e-Government to serve Smartphone users and other mobile devices.
"Previously, e-Government on mobile phones had been limited to message services," he said.
"The mobility application is also set for education and health services as well as online payments and digital invoices. This will save applicants time and money."
Thai Vinh Lieu, deputy secretary of Quang Tri Provincial Party, said leadership was a key role in accelerating IT applications and e-Government in some provinces.
Do Ngoc Nam, deputy director of Quang Ninh Province's information and communications department, said IT applications and on-line services rapidly boosted administrative reform.
"We have seen quicker administrative procedures develop in many agencies. Local people and businesses only wait a day or an hour instead of three or four days in previous years," he said. — VNS