A deputy at the ongoing National Assembly debate yesterday said that Vietnamese citizens were having to deal with "social issues" by themselves because they were unable to contact authorised agencies.
The deputy went on to say the citizens seem to reduce their faith in the authorised agencies.
For example, hundreds of local people in the northern province of Bac Giang beat two dog thieves to death last month after local authorities failed to respond to numerous reports of their activities.
Another case was in Cam Van Commune in the central province of Thanh Hoa where the People's Committee ignored requests from local residents to deal with the Nicotex Thanh Thai Joint Stock Company, which had been polluting the environment for many years.
The case only came to light in August when hundreds of people flocked to a site where the company had illegally dumped dozens of barrels of chemicals and pesticides.
Have you ever tried to contact authorised agencies by phone in Viet Nam? Do you think they are easy to contact? Did you receive feedback after leaving a voice message for them? Could you share with us your experiences in your countries?
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