Director of the Ha Noi Department for Information and Communications Phan Lan Tu talked to Kinh te&Do thi (Economic and Urban Affairs) newspaper about IT application.
Ha Noi has been named one of the top three cities in the country for its outstanding performance in online public services in 2013. What do you think about the ranking?
It's an honour for Ha Noi.
The city launched online services in 2013. But it took the city several years of preparation to get ready for the launch.
There are four main criteria: IT facilities, IT application in administration and public service delivery, IT in human resources and policies to boost IT application.
After more than a year following the launch, I can say that the municipal city's online administration has been quite a success. Common applications, including e-mails and "one-door" software programmes to monitor the progress of administrative procedures, have been implemented by all People's Committees at communal, ward and town levels. I hope that in the near future, the system will be integrated with the municipal city's existing system.
Ha Noi followed Da Nang and HCM City in the rankings. What are the constraints the city faces in online services?
The survey has pinpointed our weaknesses in performance at levels 3 and 4 of the online services.
By now Ha Noi has offered 113 online services, of which 110 are at level 3 and 3 are at level 4. One of our outstanding online services is the transaction of books. More than 50 per cent of book sales are conducted online Ha Noi aims for all public services in the city to be done online by 2020.
Regarding safety and security information, Ha Noi ranks 9th while Da Nang ranks 5th and HCM City ranks 44th. Don't you think the low ranking is a warning sign for the three major cities?
Information security is the primary concern related to IT and the Internet, as it affects all aspects of society.
In the past few years, the Ha Noi authorities have paid due attention to information security and assigned special units to be in charge of it.
I think the low ranking on information safety and security is a good warning for the city and local authorities to come up with measures to ensure that information flows safely and securely in the coming years.
Does the city have any plan to advance in its IT ranking?
After two years of implementing the IT programme, we have achieved 48 of 56 targets, of which 14 targets were surpassed.
By the end of next year, the city will try to accomplish 100 per cent of the targets.
Ha Noi now has 30 precincts and districts, plus 584 communes and wards, with a population of more than 7 million.
To provide online public services for the whole city is a big job. If we want to achieve the top position in IT application, we'll have to try very hard.
But that doesn't mean we can't do it. With the saying "Where there is a will, there is a way" and active support from all city offices and sectors, first place will be ours! — VNS