The head of the Viet Nam Tourism Administration recently made headlines by personally apologising to a tourist from Australia who was overcharged for a xich lo (cyclo) ride. She paid VND1.3 million (US$63) for the five-kilometer trip.
Earlier this week, a group of French tourists received apologies and compensation from a hotel after Ha Noi tourism authorities punished the hotel staff for colluding with the visitors' taxi driver to drive them to the wrong hotel.
These cases represent the efforts of authorities to ensure that foreign tourists leave with a good image of Viet Nam and receive legal help if necessary.
The move comes as fewer tourists are visiting the country. according to the General Statistics Office figures this year.
What do you think about these actions from authorities? Do you think they can help reverse the decline in tourists? If you experienced trouble while traveling in Viet Nam, where would you seek help?
Please reply by email to: email@example.com, or by fax to (84-4) 3 933 2311. Letters can be sent to The Editor, Viet Nam News, 79 Ly Thuong Kiet Street, Ha Noi. Replies to next week's questions must be received by Thursday morning, May 10, 2013. — VNS