Ngo Hai Phan, head of the Government Office's administrative procedures control department, spoke to Thoi Bao Kinh Te Viet Nam (Economic Times) about online regulations.
What is the role of the new website on administrative regulations?
The Ministry of Industry and Trade is one of the first ministries to launch a website on administrative regulations (http://www.kstthc.moit.gov.vn), which is a good start for administrative reform this year. This conforms to Government regulations on administrative reform and meets the public's demand.
The website provides detailed information on regulations, practices and procedures. We will also respond to questions and suggestions from individuals and businesses about the ministry's administrative regulations.
Individuals and businesses can also access a comprehensive range of information, give feedback and participate in the ministry‘s efforts to monitor and publicise administrative procedures.
How should the website be operated?
The quality of the website is the most important thing. To effectively operate the website, the Ministry of Industry and Trade's Office and other relevant agencies under the ministry must work closely to provide information and receive suggestions from individuals and businesses as well as update results of the processes on the website.
Information must be updated and must be timely. All suggestions must be processed effectively and quickly. In addition, the results must be publicised on the website in a timely manner. Unnecessary administrative procedures must be carefully considered, and should be simplified or eliminated.
Through the website, individuals and businesses can report on any delay or wrongdoing of ministry officials to the Office of the Ministry of Industry and Trade. Then the Office will report to leaders of the ministry to correct their officials. By doing this, we can build trust of individuals and businesses in the country's administration system.
Many individuals and businesses continue to complain about the corruption of officials who process administrative procedures. What do you think about this?
The Government has achieved many positive results through Project 30 to reform administrative procedures. As of the end of last year, most ministries and localities reported on the reform of administrative procedures to the Government.
They amended many legal documents to simplify about 3,000 administrative procedures. Another 1,800 were also simplified last year.
I think the best way to prevent corruption of officials is to publicise all information in places where the administrative procedures are processed. In this way, individuals and businesses will know exactly what they have to do for administrative procedures and will better monitor officials while processing administrative procedures. — VNS