Viet Nam News
HÀ NỘI — Đà Nẵng International Airport provides the best quality of services among the three international airports in Việt Nam.
This was revealed in a passenger satisfaction survey by the Civil Aviation Authority of Việt Nam (CAAV).
The survey, conducted at the three international airports of Nội Bài, Đà Nẵng and Tân Sơn Nhất, with 6,000 forms issued, included 25 criteria for assessing satisfaction of seven areas of the airport, including the departure terminal, aviation check counter, security screening area and immigration, as well as departure lounges, arrival terminals and public transport.
The score levels were 5 (exellence), 4 (good), 3 (average), 2 (bad) and 1 (very bad).
According to the general assessment of CAAV for the three airports, the staff attitude was ranked highest at 4.34 points, followed by the quality of passenger service which reached 4.33 points, higher than the first quarter.
The criteria for WiFi quality, free water heater, taxi volume and price, and noise levels in the terminal still needed further improvement to promote quality service.
The survey results showed that Đà Nẵng Airport was in the lead, with an average score of 4.24 points, Nội Bài Airport was at 4.11 points and Tân Sơn Nhất airport was at 4.01 points.
However, the average score of Tân Sơn Nhất Airport remained quite good. Despite being ranked the lowest among the three airports for quality of service, the airport has made positive changes, with slightly higher scores, as compared to the first quarter, said CAAV. — VNS