Saturday, December 3 2016

VietNamNews

VN, Japan address e-commerce issues

Update: November, 14/2015 - 09:11
The event, which was themed "Cross-border e-commerce: Trend and opportunities", was co-organised by the Vietnam E-Commerce and Information Technology Agency (VECITA) under the Ministry of Industry and Trade and the Commerce and Information Policy Bureau under Japan's Ministry of Economy, Trade and Industry.. — Photo saigonnews.vn
HCM CITY (VNS)— Measures to address e-commerce related disputes between Vietnamese and Japanese firms were sought at a workshop held in HCM City on Thursday.

The event, which was themed "Cross-border e-commerce: Trend and opportunities", was co-organised by the Vietnam E-Commerce and Information Technology Agency (VECITA) under the Ministry of Industry and Trade and the Commerce and Information Policy Bureau under Japan's Ministry of Economy, Trade and Industry.

The boom of e-commerce has brought with it many violations in online transactions, especially when Viet Nam-Japan trade and investment links are being strengthened, said Bui Thanh Hang from the Ministry of Industry and Trade.

Any disputes or complaints arising from online purchases between Vietnamese and Japanese businesses should be sent to the websites of the E-commerce Development Centre (EcomViet) under VECITA and Japan's Cross-Border Consumer Center Japan (CCJ), Hang noted.

These matters would be dealt with by experts from the two countries and then shared with their counterparts in other countries through their websites to benefit a larger number of customers, she said.

Tsuneo Matsumoto, president of the National Consumer Affairs Centre of Japan, highlighted the advantage of solving disputes online, saying that websites designed for this purpose help save expenses and time, and solve problems stemming from geographical distances.

Authorised agencies of Viet Nam and Japan agreed to work closely to settle e-commerce disputes between the two sides' enterprises in the coming months. — VNS

Send Us Your Comments:

See also: