Updated  
April, 17 2014 09:01:00

Banking, insurance firms draw complaints

Vinastas said last year nearly 80 per cent of claims were settled out of court, most of them relating to food hygiene and safety. — File Photo

HCM CITY (VNS)  — Banking and insurance are the two sectors that elicit the most consumer complaints in HCM City, the Viet Nam Standards and Consumers Association (Vinastas) said.

Dao Thi Cuc, a senior Vinastas official, told a conference titled Enterprises and Consumers' Faith on Tuesday that last year her office in HCM City received more than 700 complaints and 137 other cases in which complainants wanted to sue, most of them related to the two sectors.

But the conference heard that in most cases consumers' information was based on what they were told at banks and insurance companies and not on carefully reading the contracts. This often caused conflicts after the contracts were signed, delegates said.

Phan Vu Tuan, a lawyer, said many consumers did not know much about the law or to protect themselves. Insurance is a specialised sector and only people working in it can clearly understand it, he added.

Cuc said to reduce these problems a model contract is needed in the two sectors to protect consumers.

The contracts should be studied carefully by lawyers since now contracts are drafted to protect service providers rather than customers and it is difficult for consumer to identify their rights, she said.

Other products and services that consumers complained about were cosmetics, electronics, advertisements, and health care.

Vinastas said last year nearly 80 per cent of claims were settled out of court, most of them relating to food hygiene and safety.

But claims against online traders could not be settled, it said.

It was difficult to protect consumers against monopoly companies in sectors like petroleum, post and telecom, airlines, power, and water, it admitted.

Participants said the lack of knowledge of the laws prevented consumers from protecting themselves, adding that the latter should consult lawyers before signing contracts. — VNS

Send Us Your Comments:
Name:
Your E-mail address:
Title:
 

VietNamNews may edit your comments and not all emails will be published.

Highlight

Commando recalls sinking of US aircraft carrier Commando recalls sinking of US aircraft carrier

Seventy-nine-year-old former Vietnamese commando Lam Son Nao still feels uncomfortable whenever he thinks about the moment he tried to recover 84 kilos of explosives that had been left near the USNS Core aircraft carrier.

When festivals lose sight of the people 1    When festivals lose sight of the people

Last year I visited George Town in Penang, Malaysia. I was excited to find a lot of similarities between it and my hometown, Hue.

Cultural events lead to fireworks competition 1    Cultural events lead to fireworks competition

An International cuisine event will be held in the central city as a lead up to this weekend's scheduled seventh Da Nang International Fireworks Competition, a contest between teams representing five countries.

Da Nang to monitor trees with GIS 1    Da Nang to monitor trees with GIS

Da Nang plans to use the geographic information system (GIS) in the city's public tree management work, the municipal People's Committee spokesman Vo Van Thuong said.

Man detained for trafficking 15 monkeys Man detained for trafficking 15 monkeys

The Nghe An Province's environmental crimes division said this morning that it has detained a man for allegedly trafficking monkeys following a tip-off.