Updated  
April, 17 2014 09:01:00

Banking, insurance firms draw complaints

Vinastas said last year nearly 80 per cent of claims were settled out of court, most of them relating to food hygiene and safety. — File Photo

HCM CITY (VNS)  — Banking and insurance are the two sectors that elicit the most consumer complaints in HCM City, the Viet Nam Standards and Consumers Association (Vinastas) said.

Dao Thi Cuc, a senior Vinastas official, told a conference titled Enterprises and Consumers' Faith on Tuesday that last year her office in HCM City received more than 700 complaints and 137 other cases in which complainants wanted to sue, most of them related to the two sectors.

But the conference heard that in most cases consumers' information was based on what they were told at banks and insurance companies and not on carefully reading the contracts. This often caused conflicts after the contracts were signed, delegates said.

Phan Vu Tuan, a lawyer, said many consumers did not know much about the law or to protect themselves. Insurance is a specialised sector and only people working in it can clearly understand it, he added.

Cuc said to reduce these problems a model contract is needed in the two sectors to protect consumers.

The contracts should be studied carefully by lawyers since now contracts are drafted to protect service providers rather than customers and it is difficult for consumer to identify their rights, she said.

Other products and services that consumers complained about were cosmetics, electronics, advertisements, and health care.

Vinastas said last year nearly 80 per cent of claims were settled out of court, most of them relating to food hygiene and safety.

But claims against online traders could not be settled, it said.

It was difficult to protect consumers against monopoly companies in sectors like petroleum, post and telecom, airlines, power, and water, it admitted.

Participants said the lack of knowledge of the laws prevented consumers from protecting themselves, adding that the latter should consult lawyers before signing contracts. — VNS

Send Us Your Comments:
Name:
Your E-mail address:
Title:
 

VietNamNews may edit your comments and not all emails will be published.

Highlight

Military helicopter crash kills four crew members Military helicopter crash kills four crew members

Four crew members were killed when a Viet Nam Air Force UH-1 helicopter crashed during a training exercise yesterday morning.

VN committed to realising TPP VN committed to realising TPP

Deputy Prime Minister Vu Van Ninh reiterated Viet Nam's commitment to negotiating and realising the terms of the Trans-Pacific Partnership (TPP) for the benefit of all TPP members while meeting US Under Secretary of Commerce for International Trade Stefan M. Selig yesterday in Ha Noi.

Talented ‘stage magician' tells story in memoir Talented ‘stage magician' tells story in memoir

Artist Thanh Loc will begin his five-city tour tomorrow in HCM City to launch his newly published memoirs.

Viet Nam sit at 137th in world football rankings Viet Nam sit at 137th in world football rankings

Viet Nam jumped up four steps in international football rankings, according to FIFA's latest list.

Ministry to tighten control over wild Ministry to tighten control over wild

The Ministry of Agriculture and Rural Development has urged relevant ministries and agencies to tighten management over centres that raise dangerous wild animals in order to ensure the safety of local people.