HA NOI (VNS)— As many as 42 per cent of businesses have websites now compared to 30 per cent in 2011, according to a survey released by Viet Nam E-commerce Association (VECOM) late last week.
However, customer confidence and online purchases fell sharply, down 16 per cent from last year, due to online trade frauds.
The survey, a part of Viet Nam's e-commerce index, involved 3,193 businesses, of which 89 per cent were small and medium sized.
The survey showed most businesses had computers and access to broadband internet and an average awareness of internet security.
Meanwhile, 41 per cent were considering investing in hardware and 26 per cent in software as a part of their plan to build e-commerce gateways.
In addition, 51 per cent had specialised personnel in charge of IT and e-commerce, of which the highest number were in the areas of entertainment, education and finance.
Up to 50 per cent of personnel working in small and medium sized firms used e-mail in their daily work, more than in large-scale firms.
HCM City tops the 2012 e-commerce index, followed by Ha Noi, Da Nang, Hai Phong and southern Dong Nai province.
A full 97.3 per cent of firms in HCM City have built their own websites, up 5.7 per cent from 2011, with most transactions and advertisements being made by email and websites. — VNS