HCM CITY (VNS)— A workshop on service engineer and customer service processes with medical equipment was organised in Ha Noi on Wednesday.
The workshop aims to enhance the skills and knowledge of service engineers at hospitals and clinics in the northern region of Viet Nam.
Over 100 people took part in the workshop organised by the Ministry of Health and Siemens Viet Nam.
Nguyen Thi Xuyen, Deputy Minister of Health, expressed the hope that the workshop would enable leaders and managers of hospitals to discuss and make sound recommendations to the ministry on selecting and managing medical equipment as well as issuing policies ensuring their quality and efficiency in the future.
Siemens Healthcare experts provided three dedicated training pillars: world-class technical, application and service business education by combining latest technology and innovative methods; expert knowledge; and outstanding teaching expertise.
The group has a strong global presence in training with centres in Germany, USA, China, UK, Brazil, Japan, India, Australia, South Korea, Singapore and other nations. These centres provide 3,800 classes that are attended by 32,300 people each year.
At the workshop, experts spoke of different training delivery methods to suit the individual learning concept, ranging from in-class training to e-learning, fellowships and clinical workshops, or virtual classes that supports remote access.
They shared with participants the best practices of service process in order to maintain the highest availability and reliability of medical systems within hospitals through the utilisation of Internet-based remote diagnostics technologies.
Another important topic dealt with was how a professional technical service can be converted to optimised workflow as well as related clinical benefits.
Basic training on ultrasound systems and useful tips for troubleshooting were also included in the workshop. — VNS