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Survey suggests e-commerce hopefuls still have lot to learn

Update: December, 08/2012 - 09:10

HA NOI (VNS)— The nation's businesses still have way to go before they master the intricacies of e-commerce. In a recent survey of enterprises by Viet Nam, 46 per cent said they weren't sure what e-mails were for.

According to the Chamber of Commerce and Industry (VCCI), there are 520,000 enterprises nationwide and all of them have at least internal information websites. Ninety per cent report using the internet.

But from there, the numbers drop fast. In addition to the nearly half which express uncertainty over the business purpose of emails, only 19 per cent of businesses use their websites to promote their companies' images or products. The chamber's goal that 80 per cent of provinces and cities nationwide would host business-to-business (B2B) and business-to-customer (B2C) platforms by 2015 seems a long way off.

Among government agencies, 100 per cent of ministries and branches have their own websites, while 98.4 per cent of provincial and municipal governments have websites. Nearly 90 per cent of computers at ministries and ministerial-level agencies have internet access.

But the figures begin to plummet when one looks into particular sectors. In the healthcare sector, for instance, only 2,230 out of 11,111 communal healthcare establishments have internet access, a rate of only 20 per cent, according to Ministry of Information and Communications data.

The figures rise to 30.3 per cent in urban areas but tall to as low as 17.8 per cent in rural areas.

To tackle the problems, authorities have targeted boosting the role of the internet in online education and training.

All of the nation's educational establishments nationwide had internet access by 2010, and about 30,000 education establishments and 25 million administrators, teachers and students can now access the internet. — VNS

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