Wednesday, July 26 2017

VietNamNews

Đà Nẵng launches online feedback service

Update: May, 12/2017 - 19:00
A resident browses administrative procedures at the city’s administrative centre. — VNS Photo Công Thành
Viet Nam News

ĐÀ NẴNG — Authorities in Đà Nẵng have launched a website at gopy.danang.gov.vn to get feedback on city services from the local community.

Deputy director of the city’s Information and Communications Department, Trần Văn Thạch, said at a press conference on Thursday that the new online portal, available in English and Vietnamese, would allow residents and tourists to conveniently post opinions and suggestions, as well as complaints on urban, environmental, administrative and tourism-related services.

The department also launched an app for public bus routes (Dana Bus) that can be downloaded from the Apple and Google Play stores.

Using the app, tourists and commuters can easily search for the correct bus service and route in the city.

Thạch said users could send all problems related to security, tourism, public disorders, environmental pollution, and administrative procedures to the concerned authorities via the website. Issues will be dealt with within three working days.

Thạch said the page had already received 600 opinions and complaints from local residents and tourists, of which 98 per cent were resolved within seven days.   

Đà Nẵng was the first city in Việt Nam to offer free wireless internet, with a maximum of 20,000 connections at a time for locals and tourists on major streets in the city, including living quarters, schools and beaches. — VNS

 

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